S&OP Analyst, EU AMZL S&OP

AI in this role

At Amazon, we work to be the most customer-centric company on earth, where customers can find and discover anything they might want to buy online. Same Day is where that promise moves fastest: customers order and receive their items within hours, through a purpose-built network of Same Day sites and last mile operations. It is one of the fastest-growing parts of the business, with EU volumes set to grow by nearly 40% between 2026 and 2029.

Delivering that growth depends on sizing the last mile operation (AMZL) correctly, and the mid-term planning team plays a key role: translating demand into the volume signals and plans that operations teams rely on to build capacity, control cost, and delight customers with unmatched speed.

We are looking for a customer-focused, analytically skilled planner to join our Same Day team. You will own the data behind the plan, retrieve, integrate, and visualize large-scale volume and performance data, and turn it into signals operations teams can act on. This role suits a self-starter comfortable with ambiguity, with strong attention to detail and a genuine appetite for working with large data at scale.

Key job responsibilities
- Build and maintain the volume signals and mid-term plans for your Same Day scope, translating demand into the capacity inputs operations teams rely on.
- Track key operational metrics (service availability, forecast accuracy/WAPE, cost per package) against goals, and surface risks and opportunities early.
- Develop queries, dashboards, and reporting for both recurring planning cycles and ad-hoc deep dives, keeping the team's source of truth accurate and current.
- Investigate variances between plan and actuals, diagnose root causes across the delivery process, and propose fixes.
- Identify and drive process and tooling improvements that make the planning cycle faster, more accurate, and more scalable.
- Partner on cross-functional initiatives, bringing the data and analysis that underpin capacity, speed, and cost decisions.

A day in the life
Your week has a rhythm. At the start of the week you turn demand into the volume signals operations teams build on. Mid-week you shift to improvement work: sharpening data visualizations, running extended deep dives, and providing cross-functional support to first mile, middle mile, and operations partners. Fridays are for looking inward and forward, planning ahead and managing caps for the coming weeks. Throughout, you interface with Operations, Supply Chain and Speed moving between hands-on analysis and clear communication. Your work directly shapes how fast, accurately, and cost-effectively customers get their orders.

Basic qualifications

- Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Speak, write, and read fluently in English at C1 level or above

Preferred qualifications

- Experience in program management, logistics, operations, supply chain, transportation, or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

S&OP Analyst, EU AMZL S&OP at Amazon scores 36 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.