Sales And Service Advisor(Outsource)

AI in this role

Role : Sales and Service Advisor
Location : Dubai

Role Purpose:

To source & facilitate home finance applications for the entire onboarding journey of the customer
To ensure that individual targets are met month on month
To identify business development opportunities to increase sales
Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
Responsible to close customer complaints and ensure the customer is satisfied with the service provided
Ensure TAT is adhered to where possible exceed customer expectations
To ensure the daily submissions are complete in both documentation and credit requirements
Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.

Key Accountabilities of the role

To ensure monthly disbursement targets are met.
To ensure complete and correct applicants are submitted for a smooth and successful process.
To ensure new avenues are opened such as to source new business and meet monthly targets
Ensure Customer queries are resolved within agreed TAT
Positive Customer feedback

Specialist Skills / Technical Knowledge Required for this role:

Sales & Customer Service Experience

Real Estate Market Knowledge and working experience

Home Finance Banking experience preferred

Good Problem-solving skills

Excellent Communication skills

How we rate this

Sales And Service Advisor(Outsource) at ADIB rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.