Senior AI Customer Engineer, PACE LATAM

Amazon is hiring a Senior AI Customer Engineer, PACE LATAM. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include AWS, software architecture and artificial intelligence.
Level files it as a senior role.
Level lists 22,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Architect and prototype AI and generative AI solutions with AWS customers using agile development methodologies.

aws

software-architectureartificial-intelligencegenerative-aiagile-developmentprototyping

Amazon is seeking a Senior Prototyping Engineer to join the AWS Prototyping and AI Customer Engineering team. As part of an agile AI enabled development team you will support AWS customers to develop prototypes specific to their articulated strategic vision for new products and services.

Our Prototyping and AI Customer Engineering (PACE) capability is designed to help our customers leverage this new way of working to deliver tangible technology and business outcomes using lean principles, iterative AI/GenAI powered agile development, agentic approaches through multi-functional teams and a lightweight rapid development cycle.

The prototyping team is a hands-on team of cross functional developers supporting AWS customers to build rapid MVP experiments adapted to their specific, innovation focused, use cases. The role of a Prototyping Engineer is to apply these methods to assemble and deliver technology and business outcomes for the world’s leading clients.The job will cover the LATAM geography, with some traveling to customer sites.

Key job responsibilities
- Architect, develop, test and implement loosely coupled distributed software solutions.
- Research and employ up-to-date technological developments in customer engagements.
- Drive the AWS platform by aligning customer requirements with AWS service teams’ roadmaps.
- This role will focus on customers using AWS for research, development, and innovation.
- Author or contribute to AWS customer-facing publications such as white-papers, tutorials, blogs, etc.
- Position requires travel, generally, between 0 - 25%.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred qualifications

- Experience architecting/operating solutions built on AWS
- Experience in IT development or implementation/consulting in the software or Internet industries

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior AI Customer Engineer, PACE LATAM at Amazon rates 75 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Senior AI Customer Engineer, PACE LATAM is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in CR, Heredia.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software ArchitectureArtificial IntelligenceGenerative AIAgile DevelopmentPrototypingAWS

Questions you could be asked

Tell me about a project where software architecture was part of your work. What did you do?
Tell me about a project where artificial intelligence was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where agile development was part of your work. What did you do?
Tell me about a project where prototyping was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Software Architecture, Artificial Intelligence, Generative AI, Agile Development, and Prototyping. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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