Senior Business Analyst - Order Management System (OMS)

Alghanim Industries is hiring a Senior Business Analyst - Order Management System (OMS). Level rates it ; you can apply on Level.

Level's read on this job

Level rates this business analyst role Little AI ●○○○: aI is not part of the work.
The posting mentions Fluent Commerce, Commercetools and Sap among its tools and skills.
Level classes it as a senior role.
Alghanim Industries has 33 other open roles on Level.
This posting went up in the last few days.

AI in this role

Lead business analysis and process design for Order Management Systems across omnichannel and marketplace ecosystems.

fluent-commercecommercetoolssapmiraklfareyesalesforce

business-analysisorder-managementomnichannelrequirements-gatheringretail-systems

Job Summary

To lead business analysis and process design for Alghanim’s Order Management System (OMS) within the omnichannel and marketplace ecosystem, ensuring seamless orchestration of orders across owned inventory and third-party sellers. The role will integrate Fluent Commerce or equivalent, Commerce tools, SAP, Mirakl, Far Eye, and Salesforce to deliver unified customer and seller experiences

Job Responsibilities

Act as the primary liaison between Business and IT for the Order Management domain, covering order orchestration, allocation, fulfillment, cancellations, and returns.
Conduct structured business analysis: stakeholder interviews, requirement documentation, process flows, and user stories for end-to-end omnichannel journeys (E-commerce, Store Pickup, Warehouse, Delivery)
Collaborate with Cross functional Business analysts, Product Owners, Solution Architects, Business stakeholder’s and Vendors to ensure seamless OMS integrations with OMS, Commercetools, SAP, FarEye, and Service Cloud etc.
Drive enhancements for Buy Online Pickup in Store (BOPIS), Ship from Store, Reserve Online, and Return Anywhere capabilities.
Support UAT planning, deployment readiness, and post-go-live validation of order lifecycle performance.
Monitor OMS KPIs (allocation accuracy, split ratio, turnaround time) and recommend continuous improvements.
Work closely with the Marketplace (Mirakl) team to streamline seller order routing, SLA compliance, cancellations, and return logistics.
Ensure seamless integration between OMS, Seller Center, Commerce tools, SAP, Far Eye, and Salesforce Service Cloud.
Enable omnichannel capabilities such as Cross-Seller Orders, BOPIS, Ship-from-Store, and Return Anywhere.
Drive continuous improvement in both customer and seller fulfillment journeys.

Candidate Requirements

Bachelor’s degree in engineering, Computer Science, or Information Systems
8 – 10 years overall experience, with a minimum of 4 years in Order Management Systems (OMS) within Retail / E-commerce / Supply Chain
Requirements Engineering: BRD, User Stories, Acceptance Criteria - Process Mapping & Modelling: Order flows, Fulfillment, Reverse Logistics
Functional Expertise: Fluent Commerce (Mandatory) or equivalent OMS (Manhattan, Sterling, Increff, Salesforce OMS)
Marketplace Expertise: Mirakl or similar Seller Platforms for third-party order management
Retail Systems Understanding: Commercetools, SAP, Salesforce, WMS, TMS (FarEye)
Data & KPI Analysis: Order metrics, SLA tracking, Seller performance
Agile Tools: JIRA, Confluence, MS Project
Stakeholder Management & Communication

How we rate this

Senior Business Analyst - Order Management System (OMS) at Alghanim Industries rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Senior Business Analyst - Order Management System (OMS) is an open job at Alghanim Industries.
Level rates this role AI Level 1 of 4: Little AI.
The job was posted on October 15, 2026.
Seniority: senior.
Applications are handled by Alghanim Industries. Apply on Alghanim Industries

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Business AnalysisOrder ManagementOmnichannelRequirements GatheringRetail SystemsFluent CommerceCommercetoolsSap

Also common in business analyst jobs at this level

SQL Python Azure AWS Snowflake Generative AI

Pay

Typical business analyst job: $98k

This posting doesn't list pay. Use the typical business analyst figure when pay comes up. See business analyst jobs

Questions you could be asked

Tell me about a project where business analysis was part of your work. What did you do?
Tell me about a project where order management was part of your work. What did you do?
Tell me about a project where omnichannel was part of your work. What did you do?
Tell me about a project where requirements gathering was part of your work. What did you do?
Tell me about a project where retail systems was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Business Analysis, Order Management, Omnichannel, Requirements Gathering, and Retail Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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