Senior Cash Collector with French, maternity cover

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Job Description:

We are seeking a diligent and proactive Senior Cash Collector to manage and optimize the accounts receivable process for our organization. This role involves effective communication with customers, thorough analysis of account portfolios, and collaboration with various internal partners to ensure timely cash collection and compliance with financial principles.

Key Responsibilities:

• Account Analysis: Conduct comprehensive analysis of customer accounts within your portfolio and initiate proactive communication via email or phone to ensure timely payment of invoices.
• Account Ownership: Take full ownership of your accounts, ensuring that all master data information is accurate and up-to-date, refunds are processed promptly, and invoices are reconciled with payments.
• Credit Risk Evaluation: Assess credit risk associated with customer accounts, make recommendations on credit limits, and set them in accordance with established procedures.
• Compliance: Adhere to all relevant finance-related laws, regulations, and internal policies to maintain compliance in all actions.
• Order Releasing: Process order releases within the defined scope of authority to facilitate timely delivery to customers.
• Credit Report Management: Review credit reports and take necessary actions based on the information gathered to mitigate risk.
• Process Improvement: Proactively suggest and implement ideas to enhance and automate existing processes for efficiency and effectiveness.
• Credit Limit Reviews: Perform periodic reviews of customer credit limits with minimal direct supervision and make adjustments as necessary.
• Curiosity and Initiative: Exhibit a curious mindset, actively seeking knowledge and insights to improve performance and processes.
• Bad Debt Reserve Input: Contribute valuable input for the determination of the bad debt reserve based on account performance and projections.
• Cash Collection: Execute cash collection strategies for assigned regions and customers following defined procedures and applicable financial principles and regulations.
• Additional Tasks: Undertake other accounts receivable tasks as required by the business.
• Stakeholder Collaboration: Build and maintain strong relationships with stakeholders, including sales, customer service, and cash application teams, to foster cooperative working environments.
• Critical metric Achievement: Meet and exceed key performance indicators (KPIs) related to cash collection and accounts receivable management.

Qualifications:

• Strong communication skills on the phone combined with a strong customer and service orientation.
• Experience in a similar role within finance, accounting, or customer service environments.
• Ability to work independently, requiring only occasional supervision.
• Proficient problem-solving skills to navigate difficult situations using sound judgment and a proactive sense of initiative.
• Exceptional attention to detail and a strong analytical mindset.
• Excellent analytical and communication skills.
• Proficient in French (written and oral), with a good level of English (written and oral); knowledge of additional languages is an advantage.
• Demonstrated curiosity mindset focused on process improvement, actively seeking opportunities to enhance efficiency and effectiveness within the role.
• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, and has experience generating effective prompts to boost efficiency and productivity.

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The anticipated base pay range for this position is:

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.