Senior Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in United States.

Lead and scale a high-performing Customer Success organization within a rapidly growing digital healthcare environment.
You will own client health, retention, renewals, and expansion while building the systems and processes needed to deliver measurable value at scale.
The role combines strategic leadership with operational execution, including team development, customer operations, performance management, and executive relationship building.
You will work closely with Sales, Marketing, Product, and Clinical teams to strengthen client outcomes and identify opportunities for growth.
As a senior leader, you will establish a strong customer-centric culture and ensure the voice of the customer shapes product and business strategy.
You will also develop client advocacy programs that turn successful partnerships into references, case studies, and long-term champions.
This is an opportunity to influence healthcare delivery while building a scalable Customer Success function during a period of significant growth.