Senior Manager, eCommerce Sales & Marketing Operations (Plano, TX)

Position Summary

Role and Responsibilities

The Senior Manager, eCommerce Sales & Marketing Operations will own and manage affiliate marketing partnerships with the Samsung Offer Program as well as provide ad-hoc operational and analytical support to cross-functional teams across strategic eCommerce sales channels (e.g. Samsung Offer Program, TikTok Shop, Loyalty/Samsung Rewards) as needed. 

Responsibilities:

• Develop affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget.
• Develop annual and quarterly budget plans and requests in partnership with other biz unit affiliate marketing leads in order to align on program investment priorities and strategy.
• Perform relationship management and quarterly planning sessions with external affiliate marketing account management stakeholders for the Samsung brand.
• Negotiate incremental marketing placement activations and pricing; analyze sales lift and ROAS performance in order to evaluate and document lessons learned from various experiments.
• Maintain the repository of all administrative documents and commercial agreements associated with the program; partner with legal department to update and comply with internal policy.
• Analyze traffic, conversion, and funnel performance to identify trends and report findings.
• Prepare status updates on key program business activities and performance utilizing a variety of financial and digital marketing data; present recommendations to senior leadership.
• Conduct SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
• Partner with cross-functional teams (e.g. Product & Engineering, Sales, Marketing, Finance) to troubleshoot operations and plan and execute various projects.
• Assist with sales operations, planning, and other analytical work as required supporting the eCommerce division portfolio of cross-category sales channel initiatives (TikTok, Loyalty, etc.)
• Compelling written and verbal communication skills.
• Diligent attention to detail, time management, and ability to work in a matrixed organization.

Skills and Qualifications

Required Qualifications:

• Bachelor’s Degree in Business, Marketing, Finance or a related discipline.
• 8+ years of experience in a sales operations or marketing role; 5+ years with MBA.
• Professional experience with Microsoft Excel Skills; Proficiency with PowerPoint and Tableau.
• Experience developing affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget.
• Experience conducting SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.

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Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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