Senior Manager, Product Operations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview (Senior Manager, Product Operations – Open USD and CMS Stablecoin Operations):

Visa’s Stablecoin team is building cutting-edge onchain infrastructure to change the way money moves. While onchain solutions began as niche and speculative, they are now transforming how value moves across the global financial ecosystem.

Visa is at the forefront of this transition. We are rapidly expanding our stablecoin and tokenized money infrastructure to enhance our network and develop solutions for partners around the world. Visa brings trust, scale, and security to the evolving onchain ecosystem, creating the opportunity for generational impact in payments and beyond.

We are seeking a Senior Manager, Product Operations – Open USD and CMS Stablecoin Operations to lead the daily operating rhythm for Open USD and oversee operational processes for select Commercial and Money Movement Solutions (CMS) stablecoin-enabled use cases, including Visa Direct prefunding and payouts. This role will own the operating framework for Visa Stablecoin Platform’s (VSP) role in the stablecoin legs of those flows, ensuring disciplined daily monitoring, automated reporting, scheduling and workflow management, issue tracking, escalation coordination, operational readiness, and cross-functional execution for activities that touch Visa’s stablecoin product and infrastructure.

This is a highly hands-on senior operational leadership role with daily responsibilities for ensuring that Open USD and VSP-supported stablecoin flows run reliably, transparently, and at scale. The Senior Manager will establish and enforce operating cadences across product, compliance, legal, risk, operations, data, technology, treasury, settlement, Visa Direct, and client-facing teams. The ideal candidate is a seasoned operator who combines strong judgment and executive communication with excellent capabilities in workflow automation, job scheduling, operational reporting, data analysis, and continuous process improvement.

In this role, you will serve as the accountable operational leader for the day-to-day health of Open USD and relevant CMS stablecoin use cases. You will direct daily product monitoring, establish automated reporting and alerting, manage recurring schedules and operational calendars, lead issues and escalations through resolution, oversee refund and exception processes where applicable, and provide senior stakeholders with timely, decision-ready visibility. You will also identify systemic operational risks and lead cross-functional initiatives to automate manual work, strengthen controls, improve service levels, and scale the operating model.

This role requires senior-level execution discipline, sound operational judgment, outstanding written and verbal communication, and the ability to lead through ambiguity. Success requires daily engagement, rigorous follow-through, and advanced proficiency in designing automated workflows, managing time-sensitive schedules, and producing accurate operational and executive reporting.

This is a hybrid position. expectation of days in office will be confirmed by your hiring manager.

Key Responsibilities:

As the Senior Manager, Product Operations – Open USD and CMS Stablecoin Operations, you will:

• Own the daily operating model for Open USD, including activity monitoring, automated internal reporting, issue tracking, onboarding status, operational controls, and escalations.
• Lead operational execution for CMS stablecoin-enabled use cases, including Visa Direct prefunding and payouts, with accountability for VSP’s role in the stablecoin legs of those flows.
• Establish and manage daily, weekly, monthly, and event-driven operating schedules, ensuring that recurring jobs, reconciliations, reviews, reports, stakeholder handoffs, and control activities are completed accurately and on time.
• Design, implement, and continuously improve automation for monitoring, alerts, workflow routing, data validation, exception handling, reconciliations, scheduling, and report generation to reduce manual effort and operational risk.
• Build and govern operational dashboards, scorecards, and reporting pipelines that provide accurate, timely visibility into Open USD usage, stablecoin activity, transaction trends, partner activity, onboarding progress, service levels, exceptions, refunds, incidents, and operational health.
• Deliver decision-ready daily, weekly, and ad hoc reporting to product leaders and senior stakeholders, translating complex operational data into clear insights, risks, actions, and recommendations.
• Define operational metrics, controls, service levels, and data-quality standards, and ensure reporting logic, source data, calculations, and distribution processes are documented and reliable.
• Monitor VSP-supported stablecoin activity and scheduled processes, proactively identifying anomalies, missed jobs, delays, exceptions, trends, or control gaps that require intervention.
• Lead incident, issue, and escalation management, establishing clear ownership, executive-level communications, root-cause analysis, remediation plans, and durable preventive actions.
• Oversee exception, and remediation processes, including intake, prioritization, tracking, cross-functional coordination, status reporting, control validation, and process improvement.
• Maintain end-to-end visibility into partner onboarding and operational readiness, identifying blockers, driving decisions, coordinating dependencies, and ensuring accurate readiness reporting.
• Serve as the senior operational point of contact across product, compliance, legal, risk, operations, data, client services, regional teams, technology, treasury, settlement, CMS, and Visa Direct.
• Lead cross-functional operating reviews and governance forums, setting agendas, maintaining action logs, driving timely decisions, and holding owners accountable for commitments.
• Maintain audit-ready operational records and documentation, including runbooks, process maps, job schedules, issue logs, escalation histories, refund trackers, onboarding reports, decision records, controls, and reporting artifacts.
• Identify systemic operational issues and capacity constraints, then lead automation, tooling, process redesign, or control enhancements that improve scalability, resilience, and client outcomes.
• Lead operational readiness for new capabilities, use cases, partners, and market launches, including automation requirements, reporting setup, runbooks, scheduling, controls, escalation paths, communications, and readiness criteria.
• Develop and mature the Open USD and VSP stablecoin operations strategy, including operating cadence, issue taxonomy, service levels, escalation paths, staffing and capacity considerations, handoffs, governance, controls, and performance metrics.
• Coach and influence cross-functional contributors, promoting ownership, disciplined execution, data-driven decision-making, and continuous improvement across the operating ecosystem.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD.
• 10 or more years of relevant experience, including experience leading operational functions or major cross-functional programs in payments, money movement, treasury, settlement, digital assets, stablecoins, blockchain infrastructure, wallets, or tokenized money.
• Significant experience leading product operations, platform operations, technical operations, or operational excellence for complex, high-availability products.
• Demonstrated ownership of daily business-critical operations, including recurring schedules, reporting cadences, controls, incident response, escalations, and cross-functional follow-through.
• Excellent automation skills, with experience designing and implementing workflow automation, scheduled jobs, alerts, data validations, reconciliations, and automated reporting using enterprise workflow, analytics, scripting, or low-code tools.
• Advanced experience building operational dashboards, metrics, scorecards, and executive reports from multiple data sources, with strong attention to data quality, controls, and actionable insights.
• Strong scheduling and workload-management capabilities, including governance of recurring operational processes, dependencies, deadlines, coverage, and time-sensitive deliverables across global teams.
• Deep functional knowledge of the cryptocurrency and stablecoin ecosystem, including permissionless blockchain technology and existing retail and commercial payment solutions.
• Strong understanding of banking, treasury, cross-border payments, payment authorization, clearing, settlement, reconciliation, liquidity, and operational risk concepts.
• Proven ability to lead complex cross-functional initiatives, influence senior stakeholders, resolve ambiguity, and drive accountable execution without direct authority.
• Excellent analytical, problem-solving, and root-cause analysis skills, with the ability to anticipate operational risks and translate findings into scalable solutions.
• Executive-level written and verbal communication skills, including the ability to produce concise operating updates, risk summaries, recommendations, and presentations.
• Expert proficiency with Jira Align and Jira, including workflow design, dependency tracking, operational dashboards, and execution reporting.
• Advanced capability in requirements decomposition, process mapping, operating-model design, and documentation using methods such as BPMN or UML.
• Experience leading Agile or cross-functional delivery teams through estimation, requirements definition, execution tracking, testing, release readiness, and post-launch operations.
• Experience defining test strategies, writing test cases, leading user acceptance testing, and validating that business and operational requirements have been met.
• Ability to support a global operating model, including critical meetings and escalations across multiple time zones and occasional evening coverage.
• Ability to create compelling executive presentations and communicate effectively with technical, product, business, risk, and client-facing audiences.
• Working knowledge of API testing and operational tooling such as Postman or similar platforms.
• Experience with release management, production readiness, change governance, and maintaining complete documentation for product releases and operating procedures.
• Hands-on experience with automation and analytics platforms, scheduling or orchestration tools, SQL, scripting, business intelligence tools, APIs, and enterprise workflow solutions.
• Experience creating scalable reporting architectures, automated control frameworks, operational command centers, or service-management capabilities for global products.
• Experience with developer portals, OpenAPI specifications, Postman collections, SDKs, sandbox environments, API analytics, observability, monitoring, and client integration tooling.
• Experience operating in a regulated environment and partnering closely with compliance, risk, legal, privacy, information security, financial crime, audit, or controls teams.
• Experience designing scalable implementation methodologies, certification processes, partner onboarding models, tiered support models, and operational service levels for global products.
• Demonstrated ability to mentor team members, lead through influence, and raise operational standards across distributed teams.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer