Senior Manager, Rapid Response & Communications Operations

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role 

We are looking for a Manager, Rapid Response & Communications Operations to join our team. This is a hybrid or remote role, reporting to the Director, Public Relations in the Marketing & Communications department. Sitting at the strategic intersection of rapid response, internal communications, and comms operations, you will drive Zscaler's real-time narrative during breaking news while building the analytical frameworks needed to connect communications outcomes to business impact and pipeline.

What you’ll do (Role Expectations)

• Monitor industry breaking news, emerging threats, and competitive developments in real time to rapidly develop and syndicate company perspective
• Build and maintain a rapid-response playbook, executive quote bank, and streamlined approval workflows with SMEs, executives, and agency partners
• Pitch reactive commentary, bylines, statements, and social content to key press covering breaking industry events
• Track and analyze share of voice (SOV) against competitors and industry benchmarks using comms analytics tools
• Own the cadence, content, and executive presentations for quarterly business reviews (QBRs), connecting PR program effectiveness directly to pipeline and revenue impact

Who You Are (Success Profile)

• You operate with urgency. You move fast to monitor breaking news and get reactive commentary approved and delivered within hours.
• You are data-driven. You use comms analytics, SOV tracking, and revenue attribution to measure PR program effectiveness and inform decisions.
• You act like an owner. You take full accountability for building rapid-response frameworks, driving comms operations, and optimizing processes.
• You champion simplicity. You translate complex threat developments into clear, timely, and compelling company POVs for press and internal audiences.
• You are resilient and adaptable. You maintain composure under pressure during breaking news events and exercise sound judgment on what is newsworthy.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years of experience in PR, communications, or comms operations, ideally in B2B tech or cybersecurity
• Proven track record of developing, securing approval for, and pitching reactive content within hours of breaking news
• Demonstrated experience using SOV platforms and comms analytics tools to evaluate media effectiveness
• Strong analytical skills with experience building business cases, tracking pipeline impact, and presenting QBRs to executive leadership
• High-integrity judgment and strong multi-format writing skills across statements, bylines, and internal communications under high-pressure scenarios

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Direct experience in cybersecurity or another fast-moving, threat-driven industry
• Familiarity with pipeline and revenue attribution models for marketing and corporate communications
• Prior experience building, scaling, or modernizing a comms measurement program from scratch

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.