Senior Manager, Relationship Management - Global Payments Network

Capital One is hiring a Senior Manager, Relationship Management - Global Payments Network for a remote role open to applicants in Mexico. Level rates it ; you can apply on Level.

AI in this role

Manage strategic relationship and partner networks in Mexico to drive global payment volume and expand merchant portfolios.

crmgateway-integrationnfc

relationship-managementbusiness-developmentstrategic-planningpayment-processing

Recruiting: Mexico City, Mex, Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Manager, Relationship Management - Global Payments Network

The Senior Manager of Relationship Management facilitates strategic partner and merchant relationships across assigned territories or verticals in Mexico. Responsible for supporting network retention and volume expansion, this role critically contributes to joint account planning, identifies cross-sell and upside opportunities and conveys them to upper management, and serves as the primary liaison into Discover Global Network. You will work closely with senior business partners to optimize payment acceptance, resolve complex operational issues, and safeguard long-term portfolio revenue.

The ideal candidate will:

Have proven experience managing key enterprise relationships in the financial services or payments space.
Combine strategic consulting with strong relationship management skills to support the performance and long-term growth of existing account relationships. .
Demonstrate strong problem-solving agility and self-discipline in a hybrid or remote work setup.

What You'll Do:

Manage strategic, multi-faceted account relationships within assigned territories or verticals in Mexico to support long-term growth in DGN transaction volume.
Support development and implementation of joint account growth plans, identifying opportunities to support the introduction of new products, capabilities, and payment programs.
Serve as the principal liaison for merchant escalation management, coordinating internally with Risk, Operations, and Product teams to resolve issues efficiently.
Conduct regular performance reviews and market trend analyses with account partners to improve DGN's share of wallet.
Maintain accurate CRM data, including account tracking, relationship mapping, and revenue forecasting.

Basic Qualifications:

Bachelor’s Degree.
At least 8 years of experience in payments business development, sales, relationship management, or partner strategy.
Intermediate - Advanced English fluency.

Preferred Qualifications:

At least 9 years of direct account management or business development experience within FinTech, Credit, Debit, Prepaid, or Commercial Payments.
Experience with technical payment processing, gateway integration, chip or NFC standards, or digital commerce solutions.

Travel: This position will be travelling up to 50% within Mexico.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

How we rate this

Senior Manager, Relationship Management - Global Payments Network at Capital One rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Senior Manager, Relationship Management - Global Payments Network is an open job at Capital One.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico City, Mexico and is marked remote.
The job was posted on October 6, 2026.
Seniority: senior.
Applications are handled by Capital One. Apply on Capital One

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Relationship ManagementBusiness DevelopmentStrategic PlanningPayment ProcessingCrmGateway IntegrationNfc

Questions you could be asked

Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where business development was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where payment processing was part of your work. What did you do?
Walk me through how you've used Crm in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Relationship Management, Business Development, Strategic Planning, Payment Processing, and Crm. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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