Senior Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Partner Success Manager based in the United States.

This is a high-impact role focused on driving successful outcomes across a portfolio of partner-led customer engagements.
You will own engagement health, customer adoption, delivery quality, risk mitigation, and measurable business value from initiation through completion.
Working across customers, partners, sales, delivery, product, and executive stakeholders, you will turn complex challenges into clear actions and sustainable results.
The role combines customer success, partner management, program leadership, operational governance, and technical fluency in AI and enterprise technologies.
You will identify at-risk engagements early, lead recovery efforts, and establish scalable processes that improve portfolio performance.
AI, LLMs, automation, and data-driven insights will be central to how you analyze risks, improve workflows, and make decisions.
This is an ideal opportunity for an experienced operator who thrives in ambiguity, takes ownership, and wants to shape AI-enabled customer success at scale.