Senior Site Reliability Engineer for Identity Services

Purpose of the role

To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. 

Accountabilities

• Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
• Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring.
• Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience.
• Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
• Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations.
• Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Senior Site Reliability Engineer for Identity Services. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will ensure the reliability, availability, and performance of our mission-critical identity platform that serves millions of customers globally. You'll apply your software engineering and systems experience, leveraging AI-assisted development and automation tools to build robust, self-healing infrastructure. Working closely with development teams, you'll implement comprehensive observability, drive operational excellence, and integrate SRE methodologies throughout the software development lifecycle.

To be successful as a Senior Site Reliability Engineer for Identity Services, you should:

• Demonstrated experience in Site Reliability Engineering (SRE), DevOps, or Platform Engineering, with extensive experience mentoring highly available, scalable production systems.
• Deep knowledge in AWS and Azure, including Infrastructure as Code (CloudFormation), container orchestration (ECS, EKS, AKS), and cloud-native architectures
• Experience driving production reliability through SLOs, error budgets, and automation-driven toil reduction, ensuring high service availability and performance
• Significant incident response experience, including triaging and resolving P1/P2 production incidents, coordinating incident bridges, and driving root cause investigations (RCA) and post-mortems.
• Proficiency in automation and scripting using Python, Bash, Go, or similar languages, with a focus on improving operational efficiency and system reliability

Some other highly desirable skills include:

• Experience operating Ping Identity (or similar IAM platforms) and Open Policy Agent (OPA) (or similar policy engines) in production at scale
• Ample understanding of Identity and Access Management (IAM), authentication and authorization protocols, and the reliability considerations associated with identity platforms and policy engines
• Knowledge of CI/CD pipelines, GitOps practices, and progressive delivery techniques such as canary and blue-green deployments
• Experience with observability and monitoring tools (CloudWatch, Splunk, or similar), including dashboard creation, alerting, and incident analysis
• Considerable collaboration skills with the ability to partner across engineering teams to enhance platform reliability, security, and operational excellence

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $170,000
Maximum Salary: $230,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.