Senior Software Engineer, CX Platform

This is a Hybrid role in San Jose, CA Requiring 2-3 days in office per week.

Meet the Team

The CX Platform is the high-velocity engineering engine powering Cisco’s entire customer experience ecosystem. We build full-stack applications, robust shared services, and cutting-edge AI/ML integrations that empower our customer-facing teams to ship innovation faster and with absolute confidence. As we look toward our FY27 vision, this team is at the epicenter of Cisco’s transformation, ensuring our architecture is not just reactive, but anticipatory. You’ll be joining a group of builders who own the product lifecycle from end to end—from front-end user experiences to complex back-end services. If you thrive in an environment where technical decisions are judged by their measurable impact on customer outcomes, you’ll find your home here.

Your Impact

In this role, you will build and enhance scalable full-stack software that solves important customer and business challenges across the CX Platform, taking ownership of significant features end to end — from design through delivery. You’ll design reliable, high-performing systems and integrate AI/ML-driven capabilities that materially improve the real-world product experience.

You’ll work closely with product managers, designers, and other engineers to deliver secure, high-quality solutions in an agile environment, and you’ll be a direct contributor to architecture decisions, testing strategy, and CI/CD practices for the areas you own — not just executing against someone else’s design.

You will also be a technical resource to others, helping less experienced engineers work through hard problems as you encounter them together.

Success in this role means shipping maintainable solutions that improve customer outcomes and help advance Cisco’s AI-enabled platform strategy, with the independence to make sound technical calls along the way.

Minimum Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or an equivalent technical degree (e.g., Mathematics, Physics)

• 7 years of related professional engineering experience (with a Bachelor’s); 4 years (with a Master’s); 1 year (with a PhD).

• Experience programming with Go, Java, or C/C++

• Experience building end-to-end full stack software in a production environment

• Experience integrating AI/ML-driven capabilities into product features

• Experience independently owning features or components, including design, implementation, testing, and delivery

• Experience with CI/CD pipelines, secure coding practices, and agile development

• Experienced working directly with product managers and designers

Preferred Qualifications

• Experience contributing to architectural decisions for a platform or service consumed by multiple teams

• Experience with modern AI/ML frameworks and tooling for integrating models into applications

• Experience with observability, performance tuning, and reliability practices for high-traffic systems

• Experience mentoring junior or mid-level engineers

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.