Software Development Engineer, Amazon Connect

Amazon is hiring a Software Development Engineer, Amazon Connect in New York, United States. It pays $122k-$181k a year and Level rates it ; you can apply on Level.

AI in this role

Build and scale AI-powered customer experience solutions and contact center technologies on AWS.

aws

distributed-systemscloud-computingsoftware-engineeringsystem-designcustomer-service

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate, talented, and experienced Software Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Industry analysts have said "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community." As a software developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, and distributed systems.

Learn more about Amazon Connect here: https://aws.amazon.com/connect/ Media coverage on Amazon Connect: https://techcrunch.com/2017/03/28/aws-amazon-connect/ Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_I

Key job responsibilities
• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. • Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry. • Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed. • Build distributed storage index and query systems that are scalable, fault-tolerant, low-cost, and easy to manage/use. • Design and code the right solutions starting with broadly defined problems. • Work in an agile environment to deliver high-quality software.

A day in the life
The challenges SDEs solve for at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products features and services from scratch while managing ambiguity and the pace of a company where development cycles are measured in weeks not years.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 1+ years of non-internship professional software development experience
- Experience programming with at least one software programming language

Preferred qualifications

- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 121,600.00 - 180,600.00 USD annually

How we rate this

Software Development Engineer, Amazon Connect at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Software Development Engineer, Amazon Connect is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $122k-$181k a year.
The role is based in US, NY, New York.
The job was posted on September 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Distributed SystemsCloud ComputingSoftware EngineeringSystem DesignCustomer ServiceAWS

Also common in software engineer jobs at this level

Python LLM Java AI agents TypeScript Kubernetes

Pay

This job starts at: $122k
Typical software engineer job: $168k

This posting starts 28% below the typical software engineer job. See software engineer jobs

Questions you could be asked

Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where software engineering was part of your work. What did you do?
Tell me about a project where system design was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Distributed Systems, Cloud Computing, Software Engineering, System Design, and Customer Service. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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