AmazonPosted 1w ago

Software Development Manager, Amazon Leo | Customer Returns

Software Development Manager, Amazon Leo | Customer Returns at Amazon scores 65 out of 100 on AI centrality, which makes it a Level 3 role on this board.

US, WA, Redmondleadfull-time$185k-$250k

AI in this role

Lead an engineering team designing AI-powered customer support tools and scalable backend infrastructure for Amazon Leo.

ai-automationsoftware-architecturepeople-managementtechnical-leadershipagile

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's customer returns experience, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide - even in countries where Amazon does not currently operate. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder).

Key job responsibilities
* Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support
* Develop a strategic plan for the growth of the team, both from a software services and organization perspective
* Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support
* Help on-board and mentor new team members
* Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally
* Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiences
* Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environment

A day in the life
Have you wanted to build the software and services behind an advanced global telecom network? In this role, you will design, build, and maintain critical components of Amazon Leo, contributing to a mission that brings connectivity to unserved and underserved communities worldwide.

About the team
The Leo Customer Returns team builds the engineering solutions that provide the best customer returns experience to Leo customers world-wide. Our team combines the innovation and agility of a startup with the resources and scale of Amazon. We foster a culture of collaboration, mentorship, and continuous learning, where engineers at all levels share knowledge and grow together. You will work on challenging problems with meaningful global impact.

Basic qualifications

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually

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AI AutomationSoftware ArchitecturePeople ManagementTechnical LeadershipAgile

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