Software Development Manager, Promotions Customer Experience (PCX)

AI in this role

Are you energized by building systems that shape how hundreds of millions of customers discover savings? We are looking for a Software Development Manager to lead a team at the core of Amazon's promotions and deals platform. You will own the systems that determine which promotions surface to which customers and how, powering customer-facing experiences across search, detail pages, cart, and checkout during every major shopping event globally.

This is a role where your technical strategy directly translates into measurable customer engagement and business impact. You will guide your team through complex distributed-systems challenges, drive platform investments that unify promotional experiences, and partner across product, design, and engineering to turn ambiguous customer problems into shipped outcomes. If you are a collaborative, technically curious leader who thrives on solving hard problems at extreme scale, we would love to hear from you.

Key job responsibilities
- Own the technical strategy and multi-year roadmap for a core promotions platform, aligning engineering investments with customer and business goals.
- Lead, hire, coach, and develop a team of software engineers, building an inclusive, high-performing culture and supporting each individual's career growth.
- Drive system design and architecture decisions across distributed services, real-time and batch data pipelines, and machine-learning-driven merchandising at scale.
- Operate and continuously improve services that supply deals and promotions data to over 150 internal consumers, maintaining high availability through peak-traffic events.
- Partner with product management, design, and peer engineering teams to define requirements, prioritize work, and deliver measurable outcomes for customers.

A day in the life
You will start many mornings reviewing operational metrics and service health dashboards before joining your team's stand-up. From there, your time shifts between architecture reviews with engineers, roadmap discussions with product partners, and one-on-ones focused on career development. You will regularly collaborate with cross-functional teams to align on upcoming launches, then carve out time for strategic planning, writing technical documents, or diving deep into a design review. Expect a mix of focused individual work and energetic group problem-solving throughout the day.

About the team
Our team owns the end-to-end promotions and deals experience on Amazon. Our mission is to create a unified promotional experience that presents customers with the most relevant savings, breaking down boundaries between deals, coupons, price discounts, and other formats to deliver a cohesive shopping journey. We serve data and ranking signals to over 150 teams across Amazon, making our platform one of the highest-reach systems in the retail organization. We value collaboration, technical rigor, and a genuine commitment to building an inclusive environment where every team member can do their best work.

Basic qualifications

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually

How we score this

Software Development Manager, Promotions Customer Experience (PCX) at Amazon scores 30 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.