Level

AmazonPosted 1w ago

L3

Sr. Manager, Customer Solutions Management, Global Financial Services – Banking, Global Financial Services - CSM

Sr. Manager, Customer Solutions Management, Global Financial Services – Banking, Global Financial Services - CSM at Amazon scores 65 out of 100 on AI centrality, which makes it a Level 3 role on this board.

US, NY, New Yorkleadfull-time$221k-$299k

AI in this role

Lead a global customer solutions management team helping banking clients execute cloud modernization and generative AI transformations.

aws
customer-successcloud-migrationteam-leadershipgenerative-aifinancial-services
We’re looking for a leader who gets fired up about building teams that turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while coaching and growing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way.
If you’re energized by big challenges, motivated by team and customer impact, and ready to shape the future of financial services — we would love to meet you.

Amazon Web Services (AWS) is seeking a Senior Manager, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment.


Key job responsibilities
You’ll lead a team of Customer Solutions Managers covering several of the largest GFS Banking relationships, guiding both your team and your customers as they modernize and place big bets on AI — across three pillars:
• 🎯 Value Realization — Own a significant segment revenue and migration portfolio and set the strategy for how your team accelerates business outcomes across migration, modernization, and AI. Connect customers with the right AWS services — including generative AI and agentic AI capabilities — partner solutions, and best practices at the right time to turn ambitious AI bets into production-scale value.
• 📈 Enablement — Build the mechanisms that grow both your team’s capabilities and your customers’ cloud and AI fluency — skills guilds, experience-based accelerators, generative AI enablement, training partnerships, and hands-on learning — while developing the next generation of CSM talent.
• ⚙️ Governance — Help customers establish the operating models and structures (Cloud/AI Center of Excellence, responsible-AI and governance frameworks, communities of practice, adoption frameworks) that set them up for long-term, scalable success with AI and modernization, and establish the team mechanisms that drive consistent, high-quality delivery.


A day in the life
You’ll split your time between leading and developing your team, direct executive engagement, and internal orchestration across AWS. On any given day, you might:
• Coach CSMs through complex customer situations and career development conversations
• Set strategic direction and priorities for the segment based on customer needs and business objectives
• Own the segment’s migration, modernization and AI portfolio and revenue impact, collaborating with sales leadership.
• Engage directly with senior customer executives to shape account strategy and unblock large-scale transformations tied to migrations, modernization, generative and agentic AI, data & analytics, or product reinvention
• Drive cross-functional collaboration across Sales, Solutions Architects, Technical Account Managers, Professional Services, Partner teams, and Specialists
• Manage complex escalations and critical-issue resolution
• Establish and maintain best practices for talent development, team performance, and operational excellence
• Package your team’s best practices into reusable assets that elevate the entire CSM community
This is a New York based people-leadership role. Your impact comes through the team you build, the leaders you develop, and the executive relationships you shape.

About the team
Global Financial Services CSMs are customer obsessed who bring both technical and domain expertise, industry insight, and genuine care for customers. Our culture is built on:
• Customer Influence — We deeply understand our customers’ business context and proactively guide their cloud journey
• Excellence — We bring the best of AWS and our partner ecosystem to every engagement
• Agility — We bring clarity to complexity through iterative, experience-based approaches
• Growth — We support each other, celebrate diverse perspectives, and create space for everyone to lead
• Data-Driven Decisions — We rely on facts and data, contextualized by expertise, to drive priorities


Basic qualifications

- 7+ years of large-scale IT deployment or program experience
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of technology role experience
- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a technology role
- Experience in large-scale IT deployment or programming

Preferred qualifications

- Experience implementing AWS/cloud services
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs, particularly at high growth startups or large enterprises
- Experience working in a sales organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.



USA, NJ, Jersey City - 221,100.00 - 299,200.00 USD annually
USA, NY, New York - 221,100.00 - 299,200.00 USD annually

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Skills and AI tools this role asks for

Customer SuccessCloud MigrationTeam LeadershipGenerative AIFinancial ServicesAws

Questions you could be asked

  1. Tell me about a project where customer success was part of your work. What did you do?
  2. Tell me about a project where cloud migration was part of your work. What did you do?
  3. Tell me about a project where team leadership was part of your work. What did you do?
  4. Tell me about a project where generative ai was part of your work. What did you do?
  5. Tell me about a project where financial services was part of your work. What did you do?

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  • List these exact terms on your resume: Customer Success, Cloud Migration, Team Leadership, Generative AI, and Financial Services. An applicant tracking system matches the wording, not the idea.
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  • Show where AI is part of your daily process, not a one-off project — this role expects it to be a running habit.

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