Sr. On The Road Operational Excellence Manager, SSD

Amazon is hiring a Sr. On The Road Operational Excellence Manager, SSD. Level rates it ; you can apply on Level.

AI in this role

Lead operational excellence and process standardization across regional sub-same-day delivery networks utilizing AI tools.

ai-toolsgenerative-ai

operational-excellenceprocess-optimizationstandard-operating-procedurescross-functional-leadership

Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in front-line management and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.

As SSD Senior On The Road (OTR) Operational Excellence Manager, you will have the opportunity to work with a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts across multiple regions to reduce variation from the standards and ultimately improve process control and performance for our OTR operations.

This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across multiple regions.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
Work backwards to develop clear roadmaps/milestones of how multiple regions will exceed OTR cost commitments.

Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and project deployment across multiple regions.

Partner with regional leaders to execute implementation of Standard Operating Procedures and process improvements driving stabilization and standardization across multiple regions.

Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations.

Think big and have the front-line operational skills to identify and implement solutions that scale across regions.

Coaching leaders and ensuring all process stakeholders are up to speed with system related changes.

Objectively analyze complex situations and execute on immediate and time-bound action items.

Motivate and influence individuals of all levels to deliver results on complex objectives.

A day in the life
[Working Shift]

Monday to Friday

8-hour a day / Standard hours: 9 AM - 6 PM (flexible based on business needs)

[Work Location]

OIT1, Itabashi

About the team
[More Information]

Department Introduction: Fulfillment Center (FC) Division / Last Mile (AMZL) Division

Operations Job Category Introduction

Basic qualifications

- Bachelor's degree or equivalent qualification in Engineering, Supply Chain, Economics or Business Administration
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in Japanese
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Speak, write, and read fluently in English
- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
- Experience of Six Sigma/ Lean analytical techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. On The Road Operational Excellence Manager, SSD at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr. On The Road Operational Excellence Manager, SSD is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in JP, 13, Itabashi.
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Operational ExcellenceProcess OptimizationStandard Operating ProceduresCross Functional LeadershipAI ToolsGenerative AI

Questions you could be asked

Tell me about a project where operational excellence was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where standard operating procedures was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Operational Excellence, Process Optimization, Standard Operating Procedures, Cross Functional Leadership, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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