Sr. Program Manager- ACES, IN AMZL ACES

AI in this role

Manage transportation operations programs, drive change management, and implement KPI reporting to improve customer experience.

program-managementchange-managementkpi-reportingprocess-optimizationstakeholder-management

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
· Serve as gatekeeper in assigned process areas for the change management process
· Partner with tech organization on the business requirement documents (BRD)
· Define the right process and work with operations to establish the right process path
· Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
· Demonstrates discretion in coordination of project scoping and selection to align with business objectives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
· Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths.

Key job responsibilities
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
· Serve as gatekeeper in assigned process areas for the change management process
· Partner with tech organization on the business requirement documents (BRD)
· Define the right process and work with operations to establish the right process path
· Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
· Demonstrates discretion in coordination of project scoping and selection to align with business objectives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
· Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable process paths to improve customer experience.

Basic qualifications

- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

Preferred qualifications

- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Program Manager- ACES, IN AMZL ACES at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr. Program Manager- ACES, IN AMZL ACES is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 6, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementChange ManagementKpi ReportingProcess OptimizationStakeholder Management

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where kpi reporting was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Change Management, Kpi Reporting, Process Optimization, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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