Sr. Software Engineer-Agentic AI, Amazon Connect

Amazon is hiring a Sr. Software Engineer-Agentic AI, Amazon Connect for a remote role open to applicants in United States. It pays $168k-$227k a year and Level rates it ; you can apply on Level.

Level's read on this job

Level rates this software engineer role Builds AI ●●●●: the job is building AI systems.
Pay on this posting starts in line with the typical software engineer posting on Level.
This is listed as a remote role.
The posting mentions AWS, software engineering and machine learning among its tools and skills.
Amazon has 22,000+ other open roles on Level.

AI in this role

Design and build end-to-end systems and platforms that measure and automatically improve agentic AI quality for Amazon Connect.

aws

software-engineeringmachine-learningdistributed-systemsagentic-ai

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Do you want to build the closed-loop platform that measures agentic AI quality and automatically improves it, alongside a team of innovative developers and scientists?

As a Sr. SDE on this team, you will design and build these systems end to end and partner closely with scientists to turn new science into capabilities customers can rely on. You will drive technical vision, influence product direction, and raise the engineering bar across the organization. You will be responsible for leading the team in building and maintaining capabilities within our best-in-class Agentic AI offering, as well as scaling those systems to support our customers' workflow orchestration automation needs.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation customer resolution platform and get the opportunity to design and deliver scalable resilient systems while maintaining a constant customer focus.

About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

Preferred qualifications

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

How we rate this

Sr. Software Engineer-Agentic AI, Amazon Connect at Amazon rates 90 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr. Software Engineer-Agentic AI, Amazon Connect is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The listed salary is $168k-$227k a year.
The role is based in US, WA, Seattle and is marked remote.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software EngineeringMachine learningDistributed SystemsAgentic AIAWS

Also common in software engineer jobs at this level

Python LLM Machine learning C++AI agents Kubernetes

Pay

This job starts at: $168k
Typical software engineer job: $168k

This posting starts close to the typical software engineer job. See software engineer jobs

Questions you could be asked

Tell me about a project where software engineering was part of your work. What did you do?
Tell me about a project where machine learning was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where agentic ai was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Engineering, Machine learning, Distributed Systems, Agentic AI, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Check your resume with the ATS resume checker

Get new remote software engineer jobs (Builds AI ●●●●) by email

One email a week with the new remote software engineer jobs (Builds AI ●●●●), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.