AmazonPosted 1mo ago

Sr.Technical Program Manager, Amazon Business, Private Brands, Recommerce

Sr.Technical Program Manager, Amazon Business, Private Brands, Recommerce at Amazon scores 26 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, KA, Bengaluruseniorfull-time

AI in this role

ai-automation

Our organization spans three distinct Amazon India businesses — Amazon Business (comprising Self-Service Registered / SSR and CPS enterprise sales), Private Brands, and ReCommerce — each on a multi-million-dollar, WW-leading growth trajectory. Delivering that growth depends on executing large, complex, cross-organizational programs across CX, SX, sales, tech, pricing, supply chain, and operations, often with dependencies on Worldwide and partner teams. Increasingly, the most valuable of these programs are AI-powered — agentic buying assistants, AI-driven pricing and selection, intelligent automation across returns and recovery — so AI fluency is central to the role, even as the mandate spans the full breadth of the org's most critical programs.

We are hiring a Senior Technical Program Manager to own the most critical and complex programs across the portfolio, with a primary focus on Amazon Business (SSR and CPS) and targeted support for the largest, highest-complexity programs in Private Brands and ReCommerce. This is a senior, cross-cutting role spanning three separate businesses: you will drive alignment across engineering, product, and business leaders.Many of these programs are customer-facing AI products; others are platform, pricing, expansion, supply-chain, or compliance programs — you will own the hardest ones regardless of type.

You will inherit a portfolio of the org's marquee initiatives. Success looks like complex programs delivered on time across team boundaries, dependencies sequenced before they become blockers, and leadership given a single, trusted view of program health.

Key job responsibilities
Own the largest and most complex programs in Amazon Business (SSR and CPS) — the primary focus of the role — driving them end-to-end from definition through launch across engineering, product, pricing, GTMO/sales, and operations. These span customer-facing AI products as well as platform, pricing, expansion, and compliance programs.

Lead delivery of customer-facing AI experiences where they are on the critical path — turning fast-moving AI capabilities into shipped products with clear customer value — while applying the same rigor to the org's other complex, high-stakes programs.

Provide targeted program leadership to Private Brands and ReCommerce — two separate businesses — for their largest and most complex initiatives only, prioritizing where cross-org complexity and business impact are highest.

Drive cross-business and cross-org dependency management — identify, sequence, and unblock the dependencies (tech, data, model/evaluation readiness, tax/accounting, supply chain, WW partner teams) that cause complex programs to slip.

Establish and run program governance — mechanisms, status reporting, and leadership reviews that give each business a single view of health, risk, and critical path.

Be an AI-forward operator. Use GenAI and internal AI tooling extensively to accelerate planning, synthesize status, model dependencies, and compress work that traditionally took days into hours — and help raise the bar on how the broader team adopts AI in program management.

Partner with SDMs and business leaders across all three businesses to convert strategy (OP1/OP2, 3YF/LRF) into sequenced, resourced, executable plans, and mentor other PMs/TPMs on execution rigor.

A day in the life
You start with AI as your co-pilot — synthesizing overnight status across your programs and flagging the two dependencies now on the critical path. Mid-morning, you run a program review with an SSR and a CPS engineering team building a customer-facing agentic assistant, locking sequencing on the evaluation and guardrail work that gates launch. Switching context to a separate business, you align a Private Brands pricing-program lead and a WW partner team on a stalled funding-and-timeline decision — a program that has nothing to do with AI but everything to do with cross-org complexity. In the afternoon you prep the portfolio health view for your leadership review, escalating one complex ReCommerce program at risk with options and a recommendation. You close by shaping the plan for a newly greenlit, high-complexity Amazon Business initiative — defining scope, dependencies, and critical path before it kicks off.

Basic qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.