Sr Technical Program Manager, Prime

Amazon is hiring a Sr Technical Program Manager, Prime in Seattle, United States. It pays $149k-$201k a year and Level rates it ; you can apply on Level.

AI in this role

Lead Prime CRM experiments and cross-org roadmaps combining large-scale personalization and agentic AI systems.

program-managementcross-functional-leadershipcrmpersonalizationproduct-strategy

Prime is one of the most loved memberships in the world, and we're transforming how hundreds of millions of members experience its value across Amazon, powered by next-generation agentic AI and personalization systems. We're seeking a Senior Technical Program Manager to lead Prime CRM, turning bold ideas into live experiments on Amazon's highest-traffic surfaces while working alongside talented scientists, engineers, and business leaders.

If you're excited about leading complex, cross-org programs where large-scale personalization meets agentic AI, and you can bridge business strategy with technical execution, we'd love to have you join us.

Key job responsibilities
We're looking for an experienced Senior Technical Program Manager to own end-to-end delivery of Prime CRM experiments and the cross-org roadmap behind them. In this role, you will define program strategy, set success metrics, and drive execution across one of the largest partner ecosystems at Amazon: 8 teams spanning CBA, WW Prime, P13N, and the owners of Homepage, REX, Checkout Thank You, and outbound channels.

You'll work at the intersection of membership strategy, personalization science, and production engineering, partnering with science and engineering teams to integrate Prime signals into CBA's evolving GCCP and P13N primitives and the agentic models built on them. You'll turn business goals into clear technical requirements, manage dependencies and integration timelines across teams, and make sure experiments are designed so their results are measurable and meaningful. As these systems grow more capable, you'll help decide how Prime shows up in them.

In this role, you'll build the mechanisms that let Prime CRM scale. Today, a flagship experiment takes about three months to go from leadership approval through technical alignment, creative and merchandising strategy, to dial-up. You'll remove bottlenecks in that lifecycle, set up repeatable processes for onboarding new placements and partners, and run operating cadences such as roadmap and experiment reviews. You'll also partner with business, product, and technical leaders to align priorities, escalate risks early, and deliver results that create measurable member and business value.

Basic qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

How we rate this

Sr Technical Program Manager, Prime at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Sr Technical Program Manager, Prime is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $149k-$201k a year.
The role is based in US, WA, Seattle.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementCross Functional LeadershipCrmPersonalizationProduct Strategy

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where crm was part of your work. What did you do?
Tell me about a project where personalization was part of your work. What did you do?
Tell me about a project where product strategy was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Cross Functional Leadership, Crm, Personalization, and Product Strategy. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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