Startup Support Manager, Startup ACE Activate
AI in this role
Manage day-to-day operations for onboarding startups to the AWS Activate program and handle customer inquiries.
The AWS Activate team is seeking a talented, driven, and detail oriented Operations Associate to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast growing business, and to provide significant value for customers building lean, innovative new companies. As an Operations Associate on the AWS Activate team, you are responsible for the day-to-day operational tasks involved in onboarding customers to the Activate program and providing exceptional customer service.
Key job responsibilities
• Works across multiple internal tools to review, validate, and process customer applications
• Handles sensitive customer data adhering to internal data security protocol
• Responds to external and internal customer inquiries with excellent communication and professionalism
• Background in Fraud investigation/detection/analysis in a credit/banking space is highly preferable.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic qualifications
- 1+ years of technical work with computer systems and technology components experience
- Bachelor's degree
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
Preferred qualifications
- Working knowledge of AI/ML technologies, agents and skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 24.90 - 43.55 USD hourly
How we score this
Startup Support Manager, Startup ACE Activate at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where fraud investigation was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where data validation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Fraud Investigation, Customer Support, Operations, and Data Validation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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