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Support Engineer, EPR PayOnBehalf
Support Engineer, EPR PayOnBehalf at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
IN, TS, Hyderabadmidfull-time
AI in this role
Support Engineer needed at Amazon to lead support activities for seller compliance, automate manual processes, and maintain data pipelines using AWS.
sqlquicksightawslambdasqssnsdynamodbs3cloudwatch
troubleshootingdebuggingsoftware-developmentautomation
We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.
Key job responsibilities
The SE role in the EPR Pay-on-behalf team is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports, and on-time EPR Remit declarations for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.
In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.
Basic qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
Preferred qualifications
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Skills and AI tools this role asks for
TroubleshootingDebuggingSoftware DevelopmentAutomationSqlQuicksightAwsLambda
Questions you could be asked
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where debugging was part of your work. What did you do?
- Tell me about a project where software development was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Walk me through how you've used Sql in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Troubleshooting, Debugging, Software Development, Automation, and Sql. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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