AmazonPosted 1w ago

System Development Engineer, Customer Service Security

System Development Engineer, Customer Service Security at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

US, WA, Seattleseniorfull-time$99k-$160k

AI in this role

Manage an engineering team building endpoint security solutions for Amazon customer service operations.

endpoint-securityteam-managementsecurity-architecturecloud-security

Do you want to secure Amazon's most customer centric experiences? As a System Development Engineer on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day.

You'll work across the entire technology stack—from device firmware to cloud-scale data processing. Your solutions will handle billions of records in AWS while maintaining Amazon's high security standards. You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences

You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. This includes securing how associates view customer information, how data moves across the network, and how we protect customer trust at every touchpoint.

Key job responsibilities
You will independently manage a two-pizza team of engineers, develop their careers and foster a culture of innovation and inclusivity. You will define what strategic investments we will deliver to deliver even more value to our customers, even more quickly. You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress. You will interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.

A day in the life
You will work with your directs day in and day out, helping them to solve problems and to advance their careers. On at least a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them. You will also interact with senior leadership, as we make plans and review CS Security wide initiatives.

About the team
We are team dispersed across multiple locations, but mainly in Seattle, Toronto, and Austin. As a security team responsible for products used day in and day out by Customer Service, we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix

Preferred qualifications

- Experience with CI/CD pipelines build processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 99,100.00 - 160,000.00 USD annually

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Skills and AI tools this role asks for

Endpoint SecurityTeam ManagementSecurity ArchitectureCloud Security

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Tell me about a project where endpoint security was part of your work. What did you do?
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