Systems Solution Delivery Lead

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Lead the technology investments that power Telstra's field workforce

At Telstra, we're transforming how technology investments are prioritised, governed and delivered to create better outcomes for our customers, employees and business.

We're looking for an experienced Systems Solutions Delivery Lead to lead a portfolio of technology investments that support Telstra's field operations.

This is more than a delivery leadership role. You'll help shape how technology investments are prioritised, governed, and delivered to improve workforce productivity, operational performance, customer outcomes and the experience of our frontline teams.

Working across Operations, Product, Architecture and Engineering, you'll translate strategy into execution, ensuring our technology roadmap delivers measurable business value and enables the future field workforce.

The Opportunity

Lead the portfolio that connects technology strategy, investment decisions, and delivery outcomes across Telstra's field services ecosystem.

You'll provide visibility, governance, and leadership across a complex portfolio of initiatives, helping teams focus on the highest-value opportunities while ensuring investments deliver meaningful operational and customer outcomes.

What You'll Be Doing

• Leading a portfolio of field systems, workforce, and operational technology initiatives from concept through to value realisation.

• Driving investment governance, portfolio prioritisation, and executive decision-making.

• Partnering with operational leaders to align technology investments with business priorities and customer outcomes.

• Providing visibility of portfolio performance, risks, dependencies, resources, and benefits.

• Leading multidisciplinary teams across project delivery, business analysis, architecture, change and PMO functions.

• Building a culture of accountability, collaboration, and delivery excellence.

• Enabling improvements across workforce management, planning and scheduling, mobility, field enablement, skills, compliance, and operational data platforms.

What Makes You Successful

You're a strategic thinker who can see the bigger picture while maintaining a strong focus on execution.

You'll bring:

• Extensive leadership experience across technology portfolio management, enterprise PMO, program delivery or strategic execution.

• A proven ability to lead multiple complex technology initiatives simultaneously while driving successful outcomes.

• Strong people leadership experience across delivery, business analysis, PMO or governance functions.

• Commercial and financial acumen, including investment planning, forecasting, business cases and benefits realisation.

• Exceptional stakeholder management skills with the ability to influence senior leaders and navigate complexity with confidence.

• Experience working across portfolio, program, agile, product and service transition environments.

• Relevant qualifications or certifications such as PfMP, MoP, MSP, PMP, PRINCE2, SAFe or equivalent experience.

You'll play a key role in ensuring Telstra's field workforce has the technology, data and capabilities needed to safely and efficiently deliver for our customers.

Why Telstra?

At Telstra, you'll have the opportunity to influence some of Australia's most significant technology investments while working alongside talented people who genuinely care about creating better experiences for customers.

You'll be empowered to lead at scale, shape strategic decisions and make a lasting impact on how technology delivers value across the business.

Bring your leadership, challenge conventional thinking and help shape what's next.

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia)

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 


As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.


We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.


We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment