AmazonPosted 1w ago

Team Lead, Sort Center

Team Lead, Sort Center at Amazon scores 29 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, TN, Chennaileadfull-time

AI in this role

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Team Lead
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities
Responsibilities include, but are not limited to

- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life
A day in the life
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Basic qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred qualifications

- Bachelor's degree

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