AmazonPosted today

Technical Account Manager, AWS Enterprise Support

Technical Account Manager, AWS Enterprise Support at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

TW, TPE, Taipeimidfull-time

AI in this role

Provide technical support and guidance to AWS enterprise customers on cloud architecture and operations.غر

aws

cloud-architecturetroubleshootingcustomer-support

A Technical Account Manager (TAM) helps customers implement technical solutions on AWS and assists them in resolving various challenges they face while operating those solutions. As our customers grow rapidly, the Enterprise Support organization is also expanding, and TAMs support multiple customers simultaneously across various stages of their cloud journey to keep pace with this growth.

TAMs help customers resolve technically complex challenges, provide technical guidance as needed, and conduct technical reviews of customers' system architectures and operations. In addition, TAMs are expected to act as the customer's advocate within AWS globally, including Taiwan. Through this role, you will build strong professional relationships of trust with customers while gaining deep expertise in their system architectures and technical operations.

Key job responsibilities
As a Technical Account Manager in AWS Enterprise Support, serve as the customer's Point of Contact, leveraging broad AWS service knowledge and technical resources to resolve complex technical challenges. Lead customer communication during critical events.
Build and maintain trust with customers, understanding their business needs and technical challenges.
Provide regular technical and cost reviews of customers' systems and operations, recommending appropriate services and features.
Deliver new service information and AWS best practices through training and study groups, helping customers properly utilize them.
Monitor customer support cases, collaborate with support engineers, escalate to relevant AWS teams to facilitate resolution, and help customers report issues accurately and timely to internal stakeholders.
Identify customer needs and propose services and features to drive greater AWS value for their business. Detect AWS-side issues hindering customers and collaborate with other TAMs and teams to resolve them.
Collaborate with AWS Solution Architects, Professional Services, and Sales Account Managers as part of the account team.
Drive knowledge sharing within the team and contribute to team members' capability development.

Basic qualifications

- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Cloud ArchitectureTroubleshootingCustomer SupportAws

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
What's a project where you used Aws hands-on?

Adapt your resume

List these exact terms on your resume: Cloud Architecture, Troubleshooting, Customer Support, and Aws. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want your resume actually rewritten for this job?

The free preview above is everything we have today. A full resume rewrite is not live yet and has no price set. Join the waitlist and we will email you if we open it.