Technical Customer Support Representative - Water Filtration

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Customer Support Representative - Water Filtration based in the United States.

This fully remote role provides technical customer support for water filtration systems and related residential products. You will serve as a trusted resource for customers, helping them understand products, troubleshoot issues, and navigate installation and maintenance questions. The position combines customer service excellence with technical problem-solving, requiring you to diagnose root causes and explain solutions clearly across multiple channels. You will support customers through phone, chat, and email while documenting interactions and resolutions accurately. The role operates in a collaborative, metrics-driven environment where empathy, patience, accuracy, and sound judgment are essential. It also offers the opportunity to deepen your expertise in water treatment, filtration, plumbing, and related technical products.