Technical Program Manager, Trust CX Innovations

AI in this role

Technical Program Manager driving cross-functional inclusive experiences and privacy safeguards across Amazon devices and AI services.

technical-program-managementcross-functional-leadershipproduct-accessibility

Amazon builds for everyone. TCI's Inclusive Experience charter exists to make sure the products and experiences we ship work for the full range of people who use them, so that no customer is left behind by how a product is designed. We move inclusivity upstream into how products are built, hold it as a bar products meet before they launch, and turn it into experiences customers can feel.

We are looking for a Technical Program Manager to drive the programs that make this happen. You will own cross-functional initiatives that span product, engineering, design, and science teams. You will build and manage the plan, map dependencies across teams, surface risks early, and keep stakeholders aligned on a shared bar and timeline. You will operate at a technical level, understanding the systems and trade-offs well enough to ask the right questions and drive sound decisions, and you will use that credibility to keep partner teams accountable to shared commitments. Above all, you will be the connective tissue that turns inclusivity from a set of individual commitments into experiences that ship on time and serve every customer.

Key job responsibilities
- Own and drive cross-functional programs that advance inclusive experiences across product, engineering, design, and science teams.
- Build the program plan: define scope, milestones, and success criteria, and translate charter goals into an executable roadmap with clear owners.
- Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery.
- Help embed the inclusivity bar into how products are planned and built, so it is met before launch rather than inspected for at the end.
- Keep stakeholders aligned through clear written status, updates, and decision documents.
- Operate at a technical level: understand the systems and trade-offs well enough to ask the right questions and support sound decisions.
- Track the metrics that show whether inclusive experiences are reaching customers, and use them to inform prioritization.
- Keep partner teams accountable to shared commitments and timelines.

About the team
The Trust CX Innovation team drives advancements across Amazon Devices & Services (D&S) products. Our mission focuses on maintaining trust as the foundation while ensuring universal access as AI technology evolves. Our team develops essential privacy safeguards and accessibility features that serve millions of customers globally.

Basic qualifications

- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 3+ years of working directly with engineering teams experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Technical Program Manager, Trust CX Innovations at Amazon rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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Skills and AI tools this role asks for

Technical Program ManagementCross Functional LeadershipProduct Accessibility

Questions you could be asked

Tell me about a project where technical program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where product accessibility was part of your work. What did you do?

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List these exact terms on your resume: Technical Program Management, Cross Functional Leadership, and Product Accessibility. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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