Technical Support Engineering Manager

Technical Support Engineering Manager at Jobgether scores 45 out of 100 on AI centrality, which makes it a Level 2 role on this board.

Remote (US)leadFull-time

AI in this role

Lead technical support engineering for AI-powered healthcare products, managing a team and building support workflows and AI-assisted tooling.

technical-supportpeople-managementtroubleshootingincident-managementprocess-optimization

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineering Manager based in United States.

The Technical Support Engineering Manager will lead the technical support function for AI-powered healthcare and workflow products. This is a hands-on player-coach role combining people leadership, technical troubleshooting, operational ownership, and customer advocacy. You will manage a team of Technical Support Engineers while remaining close to complex escalations, logs, integrations, configurations, and product issues. The role offers the opportunity to build support processes, technical standards, triage playbooks, and AI-assisted tooling from the ground up. You will work closely with Engineering, Product, Customer Success, and onboarding teams to improve resolution times and the overall customer experience. As the organization grows, the position provides scope to shape a scalable support function and progress toward broader technical leadership.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Technical SupportPeople ManagementTroubleshootingIncident ManagementProcess Optimization

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, People Management, Troubleshooting, Incident Management, and Process Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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