Technical Support Operations Manager, London

Isomorphic Labs is applying frontier AI to help unlock deeper scientific insights, faster breakthroughs, and life-changing medicines with an ambition to solve all disease.

The future is coming. A future enabled and enriched by the incredible power of machine learning. A future in which diseases are curtailed or cured starting with better and faster drug discovery. 

Come and be part of an interdisciplinary team driving groundbreaking innovation and play a meaningful role in contributing towards us achieving our ambitious goals, while being a part of an inspiring and collaborative culture.

The world we want tomorrow is the one we’re building today. It starts with the culture at this company. It starts with you. 

About Iso

Isomorphic Labs (IsoLabs) was launched in 2021 to advance human health by building on and beyond the Nobel-winning AlphaFold system. Since then, our interdisciplinary team of drug discovery experts and machine learning specialists has built powerful new predictive and generative AI models that accelerate scientific discovery at digital speed.

Our name comes from the belief that there is an underlying symmetry between biology and information science. By harnessing AI’s powerful capabilities, we can use it to model complex biological phenomena to help design novel molecules, anticipate how drugs will perform and develop innovative medicines to treat and cure some of the world’s most devastating diseases.

We have built a world-leading drug design engine comprising AI models that are capable of working across multiple therapeutic areas and drug modalities. We are continually innovating on model architecture and developing cutting-edge capabilities to advance rational drug design.

Every day, and with each new breakthrough, we’re getting closer to the promise of digital biology, and achieving our ambitious mission to one day solve all disease with the help of AI.

Your impact 

In this role, you will oversee the Technical Operations team, focusing on user-facing IT support, application integration and platform operations. This is a hands-on role, where you will be responsible for delivering stable, scalable and high performing services across all of Isomorphic Labs, whilst leading and growing a team.

This position offers a unique opportunity to design and shape our support and systems integration strategy, drive infrastructure automation, and ensure a highly productive environment for our Scientists, Researchers and Engineers.

What you will do 

• Oversee and manage the integration of our suite of internal, multi-user tools and applications, owning the full software lifecycle of applications 
• Evolve our support model by building and improving how technical support operates, navigating the complex Alphabet/Google Ecosystem
• Manage, mentor and build a high performing, collaborative team 
• Work with Stakeholders across the business such as Workplace, Engineering and Scientists to partner with and deliver on the technical operations roadmap 

Skills and Qualifications: 

Essential:

• Proven experience managing a small team whilst being hands on with end users (ideally within technical support)
• Extensive experience with end user support and solving complex internal problems 
• Experience with Identity & Access Management (SSO)
• Experience working with non-technical teams and leading the process for onboarding, offboarding, ticketing systems and much more 
• Proficiency in Python, Bash, SQL or Go to automate repetitive operational workflows
• Ability to build the strategy of a systems admin group 

Nice to have:

• Knowledge of security best practices 
• Experience with developer experience tools 
• Excellent documentation skills, with focus on accuracy and clarity

Culture and values

We are guided by our shared values. It's not about finding people who think and act in the same way. These values help to guide our work and will continue to strengthen it. 

Thoughtful
Thoughtful at Iso is about curiosity, creativity and care. It is about good people doing good, rigorous and future-making science every single day.

Brave
Brave at Iso is about fearlessness, but it’s also about initiative and integrity. The scale of the challenge demands nothing less.

Determined
Determined at Iso is the way we pursue our goal. It’s a confidence in our hypothesis, as well as the urgency and agility needed to deliver on it. Because disease won’t wait, so neither should we.

Together
Together at Iso is about connection, collaboration across fields and catalytic relationships. It’s knowing that transformation is a group project, and remembering that what we’re doing will have a real impact on real people everywhere.

Creating an extraordinary company

We believe that to be successful we need a team with a range of skills and talents. We're building an environment where collaboration is fundamental, learning is shared and every employee feels supported and able to thrive. We value unique experiences, knowledge, backgrounds, and perspectives, and harness these qualities to create extraordinary impact.

We are committed to equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy or related condition (including breastfeeding) or any other basis protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Hybrid working

It’s hugely important for us to share knowledge and build strong relationships with each other, and we find it easier to do this if we spend time together in person. This is why we follow a hybrid model, and would require you to be able to come into the office 3 days a week (currently Tuesday, Wednesday, and one other day depending on which team you’re in). If you have additional needs that would prevent you from following this hybrid approach, we’d be happy to talk through these if you’re selected for an initial screening call.

Please note that when you submit an application, your data will be processed in line with our privacy policy.

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