Technical Support Team Lead (SaaS | SQL)

Technical Support Team Lead (SaaS | SQL) at Jobgether scores 40 out of 100 on AI centrality, which makes it a Level 2 role on this board.

Remote (US)leadFull-time

AI in this role

Technical Support Team Lead to manage a SaaS support team, troubleshoot escalations, and utilize modern AI support tools.

azuresql-serverc-sharpangular

technical-supportteam-leadershipsaassqltroubleshooting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Team Lead (SaaS | SQL) based in United States.

As a Technical Support Team Lead, you’ll lead a team of six technical support specialists responsible for a business-critical SaaS platform operating around the clock. You’ll combine people leadership with deep technical troubleshooting, serving as the primary escalation point before engineering. The role gives you ownership of team performance, support quality, coverage, and operational KPIs. You’ll work closely with engineering to eliminate recurring issues and build tools that allow support specialists to resolve more problems independently. Working across Azure, SQL Server, C#, Angular, and modern AI support tools, you’ll become a key technical authority for the platform and customer base. Reporting directly to senior leadership, you’ll have significant influence over how the support function evolves and performs.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Technical SupportTeam LeadershipSaasSqlTroubleshootingAzureSql ServerC Sharp

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?
Tell me about a project where sql was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Team Leadership, Saas, Sql, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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