AmazonTechnical Writer, Amazon Leo Security Productivity Infrastructure and Services
Amazon is hiring a Technical Writer, Amazon Leo Security Productivity Infrastructure and Services in Bellevue, United States. It pays $141k-$191k a year and Level rates it ; you can apply on Level.
AI in this role
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
We have a team culture that encourages ownership, diversity, inclusion, and innovation. You will have an opportunity to work across the entire Leo organization implementing and managing various controls along side Leo Security. Leo security owns policy and definition of controls, and this role owns the coordination, development, implementation, and change management of controls as well as managing defects and improvements.
Key job responsibilities
Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation, ensuring a consistently high quality bar across all deliverables.
Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans shared during WBR and MBR updates.
Create and maintain integrated help content and training on the Amazon training service consoles, reporting on adoption metrics and content effectiveness in WBR and MBR forums.
Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility across all formats.
Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery, with progress and milestones tracked and communicated through WBR and MBR updates.
Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items in WBR and MBR reviews to maintain visibility and accountability.
Basic qualifications
- Bachelor's degree
- Experience as a technical editor or writer of technical documentation working with style guides
Preferred qualifications
- Experience with project management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 141,200.00 - 191,100.00 USD annually
USA, WA, Bellevue - 128,400.00 - 173,700.00 USD annually
How we rate this
Technical Writer, Amazon Leo Security Productivity Infrastructure and Services at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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