Trust & Safety Quality Analyst

Tamara is hiring a Trust & Safety Quality Analyst in Riyadh, Saudi Arabia. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and Python.
Level files it as a senior role.
Level lists 39 other open roles at Tamara.
The role was posted in the last few days.

AI in this role

Trust & Safety Quality Analyst responsible for end-to-end quality assurance frameworks and evaluating fraud investigations.

excelsqlpython

quality-assurancefraud-preventioncompliancedata-analysis

About Us

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

Your Role

As a Trust & Safety Quality Analyst, you will be responsible for the end-to-end quality assurance (QA) framework within the Trust & Safety department. You will evaluate the work of Fraud Investigators to ensure they meet our rigorous standards for accuracy, regulatory compliance, and customer experience.

Responsibilities

QA Framework Design: Develop and refine the Quality Assurance scorecard and evaluation methodology for both Consumer and Merchant fraud investigations.
Operational Calibration: Lead weekly "Deep-Dive" sessions with Team Leads and Investigators to align on decision-making logic. You are responsible for ensuring there is zero "quality variance" across different shifts and locations.
Feedback & Coaching: Deliver constructive, data-driven feedback to Investigators and Team Leads. You will facilitate "calibration sessions" to ensure all team members are aligned on what "high quality" looks like.
Root Cause Analysis: When a fraud loss occurs, you lead the "Operational Post-Mortem." You identify if the failure was a human error, a training gap, or a tool malfunction, and you drive the immediate fix.
Process & Product Improvement: Partner with Product and Engineering teams to advocate for tool enhancements. Use quality data to suggest product features that reduce manual work, improve detection accuracy, and automate repetitive verification steps.
High-Risk Decision Support: Provide guidance on complex, high-stakes investigations to ensure the final decision aligns with both risk appetite and customer experience goals.
Audit & Review: Perform regular audits of closed investigation cases to ensure adherence to internal policies.

Your Expertise

Bachelor's degree in a related field or equivalent experience
3+ years in Fraud Prevention, Compliance or AML, with at least 1-2 years specifically in a Quality Assurance or Senior Analyst role.
Knowledge or Excel, SQL and Python is preferred
Bilingual fluency in English and Arabic.
Strong analytical skills and attention to detail
Excellent communication and interpersonal skills
Exceptional empathy for both customers and team members, with the ability to remain calm and decisive under high-pressure, urgent situations

How we rate this

Trust & Safety Quality Analyst at Tamara rates 1 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Trust & Safety Quality Analyst is an open job at Tamara.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Riyadh, Saudi Arabia.
The job was posted on October 15, 2026.
Seniority: senior.
Applications are handled by Tamara. Apply on Tamara

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceFraud PreventionComplianceData AnalysisExcelSQLPython

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where fraud prevention was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Quality Assurance, Fraud Prevention, Compliance, Data Analysis, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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