UK ICQA Operations Manager, EU Quality

AI in this role

Do you envision a world in which customers can buy any book or other product, manufactured on demand, in any language, on Amazon? A world where creators can distribute their products across Amazon's global websites without having to hold physical media? So, at Manufacturing-On-Demand (MOD), we have this opportunity!
We are looking for an ICQA Operations Manager, based in the UK, who will take responsibility for quality for the United Kingdom (UK). Our manufacturing sites are primarily located within the distribution centers and are growing rapidly. In each site, our teams produce, control and ship the products ordered by our customers to the distribution centers.
These production sites are evolving rapidly and have a high level of quality requirements. We need the right type of leader to ensure we deliver to our customers reliably, while ensuring our teams deliver on customer obsession.

Key job responsibilities
• Support safety programs and compliance to ensure a safe work environment for all Associates
• Follow-up to ensure compliance and consistency for policies & procedures for Quality & Quality Management systems.
• Coordinate Quality across his sites in accordance with EU Quality network strategies
• Measure Quality, integrity and accuracy to suggest improvements while providing proactive feedback to the Operations management team
• Participate and lead network-wide & operations focused quality initiatives
• Strategic planning & forecasting about Quality, alongside assigning and directing work
• Lead and supervise a team of Area Managers in ICQA functions within multiple MOD cells and drive performance
• Drive Quality process improvements and team member’s ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
• Review & analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents

A day in the life
Your roles & responsibilities:
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements.
• Ensure KPI’s are reviewed on a daily, weekly or monthly basis and perform quality analysis and/or behaviors/processes that could impact on Quality
• Gain expertise in all MOD process paths
• Liaise with Operations Managers, Senior Operations Managers, and general managers to aid the communication of all policies related to process discipline
• Support in interviewing and hiring new managers

Basic qualifications

- Bachelor's degree or equivalent
- Experience in people management and team development
- Experience within a distribution center, logistics, or manufacturing environment
- Experience leading projects across multiple stakeholders
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses

Preferred qualifications

- Experience hiring and developing strong talent and building a team
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

UK ICQA Operations Manager, EU Quality at Amazon scores 37 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.