UX Designer , GOEST (Global Operations Enterprise Services - Tech)

AI in this role

Ever wanted to design the tools that keep Amazon's global infrastructure running, from ground-up construction through decades of daily operation? This is your chance to shape how thousands of people experience enterprise software that actually matters.

We're looking for a UX Designer who thrives on complexity and loves making it simple. You'll own end-to-end design delivery for products used by project managers, field engineers, site leaders, and finance analysts across 50+ countries. You won't just push pixels; you'll run design consultations, conduct field research, build reusable design patterns, and ship experiences that directly impact safety, speed, and cost at a massive scale.

This is a high-autonomy role. You'll be embedded with engineering teams, facilitating design reviews, and making daily decisions that shape how people do their jobs. If you want ownership, variety, and the satisfaction of seeing your work used by real operators in real buildings, keep reading.

Key job responsibilities
Own end-to-end design delivery for multiple concurrent projects: user flows, wireframes, prototypes, and production-ready specifications

Facilitate regular design consultation sessions, providing expert feedback to product teams on in-progress and pre-launch work

Conduct design quality assurance on shipped features, identifying discrepancies between design intent and implementation

Build and maintain a domain-specific pattern library extending the corporate design system with reusable components

Run regular design office hours, offering guidance and early directional feedback to any team that needs it

Conduct user research (shadows, interviews, usability tests) to validate decisions and surface unmet needs

Contribute to cross-team experience strategy, information architecture, and long-term vision for a unified product suite

Collaborate daily with product managers, engineers, and data scientists to translate complex business requirements into clear, intuitive experiences

A day in the life
Your primary focus is shaping the end-to-end user experience for internal tools that support strategic planning and investment decisions. You'll partner closely with product managers, engineers, and business stakeholders to translate complex workflows into intuitive, scalable designs. A typical day might include leading a design review, synthesizing research findings into actionable recommendations, or prototyping solutions for problems no one has solved yet. Beyond the regular beat, you'll influence design direction across adjacent teams and help establish UX standards that raise the bar for the broader organization.

About the team
You'll join a small, high-impact design team embedded within an organization of 200+ teammates managing 100+ enterprise technology products. These products enable teams worldwide to plan, deliver, and operate a global network of 5,500+ physical sites across 50 countries. Our UX practice is in its first year. We're building from the ground up: defining how design works, how it scales, and what great looks like. Culture: we move fast, ship iteratively, and let evidence drive decisions. Expect variety, autonomy, and colleagues who care deeply about the people using what we build.

Basic qualifications

- 3+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience in delivering design solutions as a UX designer or interaction designer
- Knowledge of usability principles and techniques

Preferred qualifications

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience in mass-market consumer web / mobile products
- Experience in visual design expertise demonstrated through mockups and style guides

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

UX Designer , GOEST (Global Operations Enterprise Services - Tech) at Amazon scores 11 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.