Vendor Mgmt Consultant

Visa is hiring a Vendor Mgmt Consultant in Bogotá, Colombia. Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include ChatGPT, Copilot and Microsoft Copilot.
Level files it as a mid-level role.
Level lists 831 other open roles at Visa.
The role was posted within the past two weeks.

AI in this role

Manage vendor operations and contact center strategies while utilizing generative AI tools for everyday tasks.

chatgptcopilotmicrosoft-copilot

vendor-managementoperations-managementdemand-forecastingworkforce-planning

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary The Vendor Mgmt Consultant is responsible for Client Care strategy and operations (non-customer-facing). This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The Consultant establishes, implements, and continuously improves procedures or workflow processes to increase operational effectiveness and coordinates operational activities with other areas of the business. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities

Manage the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations for Visa services, including Concierge Services, Card Benefits, and Promotions in contact centers across North America and other regions as needed.
Support business operational needs for Consumer Credit Product Offices.
Apply vendor management, account management, operations support, business requirements development, project management skills, and cross-functional teaming.
Engage extensively across multiple cross-functional areas, such as Visa Concierge, Visa Consumer Credit product office, Account Management, Compliance, and Legal.
Work closely with business office product managers, acting as liaison between vendors and product or program owners where applicable.
Provide escalation support, program administration, program expertise, research and analysis for operational issues, fraud detection, and overall program operational performance from a business perspective.
Utilize prior vendor operations management, account management, and program management experience.

Qualifications

Basic Qualifications

Advanced English skills
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Experience in vendor management, account management, and program management.
Experience supporting business operations and requirements development.
Experience in project management and cross-functional teaming.
Experience with documentation and business operations for outsourced contact centers.
Experience supporting operational needs for consumer credit products.
Experience in escalation support and program administration.

Preferred Qualifications

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
Experience proactively driving results that exceed objectives with minimal managerial oversight.
Experience with reporting and reporting tools such as Tableau and Power BI.
Experience in development support from an operational perspective, including UAT input, review, assistance, and reporting.
Experience managing and maintaining organization-level document repositories for compliance and record-keeping.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

How we rate this

Vendor Mgmt Consultant at Visa rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Vendor Mgmt Consultant is an open job at Visa.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CO - Bogota, Colombia.
The job was posted on October 8, 2026.
Seniority: mid.
Applications are handled by Visa. Apply on Visa

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Vendor ManagementOperations ManagementDemand ForecastingWorkforce PlanningChatGPTCopilotMicrosoft Copilot

Questions you could be asked

Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where demand forecasting was part of your work. What did you do?
Tell me about a project where workforce planning was part of your work. What did you do?
Walk me through how you've used ChatGPT in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Vendor Management, Operations Management, Demand Forecasting, Workforce Planning, and ChatGPT. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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