DoctolibParis, Paris, France
just now
JobgetherPosted 1d ago
L1
Vice President, Customer Experience
Vice President, Customer Experience at Jobgether scores 20 out of 100 on AI centrality, which makes it a Level 1 role on this board.
Remote (US)executiveFull-time
AI in this role
Define and execute a customer experience strategy balancing human engagement, technology, and AI.
customer-experienceexecutive-leadershipstrategyoperations
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President, Customer Experience based in the United States.
The Vice President, Customer Experience will define and execute a scalable customer experience strategy across Customer Success, Support, Managed Services, and Sales. You will lead customer-facing organizations while determining the right balance between human engagement, technology, and AI to improve adoption, retention, and revenue expansion. As a member of the senior leadership team, you will help shape business strategy and influence cross-functional decisions. You will partner closely with Product and Marketing to create a seamless customer journey from initial engagement through renewal. The role combines executive leadership, operational scaling, customer advocacy, and data-driven decision-making. You will also build high-performing teams, establish scalable processes, and create programs that deliver measurable value for customers and the business.
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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Customer ExperienceExecutive LeadershipStrategyOperations
Questions you could be asked
- Tell me about a project where customer experience was part of your work. What did you do?
- Tell me about a project where executive leadership was part of your work. What did you do?
- Tell me about a project where strategy was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Experience, Executive Leadership, Strategy, and Operations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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