Workplace Engineer

The DGDI EU Endpoint and Collaboration squad currently consists of shared resources (with limited capacity allocation on a monthly basis, <30%). This results in inefficiency for supporting the SCCM infrastructure and projects’ deliveries and introduces diferrent risks: competing priorities (local vs. Regional), delays in deliverables, lack of accountability, knowledge gaps, limited support etc.

Having a dedicated resource will help achieve the following:

• Accountability and faster issue resolution: the resource will act as a SPOC and take ownership for all technical aspects, which will increase the response time for incidents
• Higher productivity: as this will be a dedicated regional role, the risk of context switching will be low, resulting in faster delivery and responsiveness
• Expertise: deep technology expertise
• Focus on continuous improvement: the long-term planning accuracy will increase and there will be dedicated time to focus not only on incident response, but also improvements

To support our Global Transformation, we are looking for a Senior IT Workplace engineer to join our team: workplace engineers focus on delivering high-availability and high-performance IT solutions to sustain the users' online and on-site activities.

CANDIDATES THAT WOULD IMPRESS US

PROFILE:

• A degree in Computer Science, Information Technology, or other related degree concentration, or equivalent directly related experience.
• 5+ years of hands-on experience with SCCM in enterprise environments.
• Knowledge and experience with Operating System technologies and related systems.
• Experience with virtualisation, containerisation and monitoring systems.
• Experience providing technical direction to project teams, working in agile environment being preferred.

RESPONSIBILITIES:

• Monitor all software, hardware, equipment and systems continuously and setting up protocols for feedback.
• Work in close collaboration with other team members to troubleshoot and define solutions to solve issues/improve performance.
• Configure and maintain SCCM infrastructure and connected systems
• Collect, develop and maintain design documents for solutions (customizations, software, OS hardening etc.) and standard operating procedures.
• Automate and streamline operational processes (ex. clean-up) with PowerShell and other scripting tools.
• You will be responsible for keeping the applications’ catalogue up to date.
• You will be responsible for updating and modifying the OS image and deployment task sequences.
• Collaborate with security teams to enforce endpoint protection and configuration baselines.
• You will provide Level 3 support to in scope countries for critical issues (client-side SCCM issues, tools’ deployment, upgrades etc.).
• You will assist workplace squad with the deployment of new tools, migrations and systems across in scope countries.
• You will act as technical SPOC for the Workplace squad.
• You will define and collaborate on improvement initiatives.

TECHNICAL SKILLS:

• You can configure server hardware, operating systems, storage systems and other IT assets.
• You have proficiency in PowerShell scripting and automation.
• You have strong knowledge of SCCM infrastructure and integrations.
• You have strong knowledge of Active Directory, Group Policy, DNS, and networking concepts.
• You have experience with and knowledge of collaboration tools (ex. Office 365, SharePoint etc.)
• You have strong troubleshooting and root cause analysis skills.undefined 

SOFT SKILLS:

• You are able to work with all levels of staff within and outside of your function and across various entities (e.g. CBU, Countries, Regions…).
• You have strong communication and documentation skills.You are proactive and self-motivated with a problem-solving mindset.
• You are Independent and self-organizing. 

NICE TO HAVE:

• You have a dedication to the agile and digital working styles allowing enhanced collaboration and breaking down of silos.
• You have past experience or knowledge on Microsoft Intune, and hybrid deployments.
• You have knowledge or past experience with Linux.
• You have experience with ServiceNow.

LIFE AS AN IT WORKPLACE ENGINEER:

• You focus on delivering high-availability and high-performance IT solutions to sustain regional users’ availability. On a daily basis, you will work with a team/Squad and be the primary point of communication to interlink between all players to simplify the accomplishment of a successful system.
• You will work through each phase of the given system and process, from planning its expansion, to its validation and operations.
• You will work on technical risk assessment, regularly concentrating on performance, testing, scheduling, and budgets.
• You will interface with various stakeholders, within the Entity and throughout IS/IT Function, in order to deliver stakeholders satisfaction by managing capacity and carrying out remote and/or on-site support. 

YOUR CAREER AT THALES

• Future opportunities will allow you to discover other domains or sites.
• You will be able to evolve and grow your competences in different areas:
• Room and attention to personal development.
• Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution.
• Choose between a technical expertise or a leadership path.Build an international career within a leading Engineering Group.
• Work for different Thales domains & entities.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more.