3PL Control Tower Specialist

AI in this role

Manage onboarding, data compliance, and operational support across European 3PL external fulfillment buildings.

excelwarehouse-management-systems

quality-assuranceinventory-controloperations-monitoringprocess-optimizationdata-analysis

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.
The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third-party logistics (3PL) providers. These operations deliver network capacity solutions (storage and throughput), specialised operation solutions, and emerging market expansion solutions across Europe.
The EU 3PL Control Tower Specialist – Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. This role contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends.

Key job responsibilities
Responsibilities include, but are not limited to:
● Managing onboarding and permissions to support seamless 3PL operations
● Providing operational guidance and support to 3PL partners across multiple European sites
● Resolving capacity discrepancies and warehouse management system configurations
● Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem-solving teams
● Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements
● Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations
● Supporting system launches and migrations, implementing required tasks for ongoing operational continuity

A day in the life
This position is office-based.

As External Fulfillment Specialist you will support 3PL operations, drive the continuous improvement and process standardization and optimization.

This position involves the daily operational tasks resolutions and day to day communication with 3PL and Amazon team of problem solvers and node managers on their quality KPIs management. You will be responsible for group of tasks involving KPI monitoring, solving system issues and analyzing process standards execution for 41+ buildings in Europe.

About the team
The EU 3PL Control Tower Quality provides end-to-end operational support across 40+ European External Fulfilment buildings. CT contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders.

Basic qualifications

- Experience with Microsoft Office suite, particularly Excel, Outlook, and Word
- Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred qualifications

- High school or equivalent diploma
- Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
- Experience in logistics.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

3PL Control Tower Specialist at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Quality AssuranceInventory ControlOperations MonitoringProcess OptimizationData AnalysisExcelWarehouse Management Systems

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where inventory control was part of your work. What did you do?
Tell me about a project where operations monitoring was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Quality Assurance, Inventory Control, Operations Monitoring, Process Optimization, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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