Abandoned Property Warehouse, Senior Coordinator- Essential Onsite

Job Description

Capital One Enterprise Abandoned Property Operations is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently and in an open and collaborative team environment. This Senior Operations Production Coordinator role on the Abandoned Tangible Property team is responsible for process execution related to unclaimed property laws and the maintenance of the Abandoned Property warehouse. The ideal candidate for this role will display the ability to adapt and thrive in a dynamic, fast paced, changing environment while displaying sound judgment in decision making. 

This position is an essential on site role in the Knolls 2 office in Richmond, VA. On site attendance is required 3-5 business days per week, as determined by business needs, with work from home on remaining business days. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs. Operating hours are 8:00 AM to 4:30 PM Monday- Friday.

General Responsibilities:

• Execute team’s warehouse maintenance responsibilities, including: 
  • Validate and enter data from incoming Chain of Custody logs and Affidavits for tangible property from safe deposit boxes
  • Inventory management, including moving and storing warehouse contents, and cataloging location in system of record
  • Engage in special projects and perform ad hoc customer fulfillments, staging, preparation for shipping, and shipping contents to states per regulatory requirements
  • Data entry and management: work with multiple data management applications; maintain current data (i.e. update regularly); assist with regular data audits; maintain high level of data integrity
  • Complete monthly quality control evaluations of warehouse Tamper Evident Bags
  • Conduct inspections of warehouse equipment monthly.
  • Maintain a clean and orderly working environment, clean up debris as needed; keep items in their designated storage locations.
  • Contribute to workplace safety, including wearing safety equipment as needed (e.g. gloves, masks)

• Demonstrate solid behaviors and competencies aligned with Capital One’s high performance expectations, including: 
  • Make effective independent decisions, when necessary
  • Influence positive behaviors and integrative thinking
  • Work with management to identify process improvements and communicate effectively
  • Cross training on different functions within the team
  • Identify and communicate incorrect information on paperwork with internal partners
  • Maintain and update team job aids and process documentation

A Successful Candidate will:

• Utilize effective oral and written communication skills
• Possess the ability to multitask in a fast paced environment
• Collaborate in a team environment
• Be an independent and self motivated worker
• Utilize strong organizational and time management skills
• Experience with Extra, E4A, FSITrack

Location: This role is an essential position and requires on site attendance

Essential Functions: 

• Able to safely lift and move up to 50 pounds

Basic Qualifications:

• High School Diploma, GED, or equivalent experience or certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 1 year of data entry experience

Preferred Qualifications:

• At least 2 years Google Suite or Microsoft Office Suite experience
• At least 2 years of data entry experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).