Accounts Receivable Analyst II

AI in this role

To meet the growing demand for our technology and services, we are now seeking an AR Analyst II to join our US Collections & Recoveries team. This role plays a key role in managing merchant accounts, supporting repayment performance, and contributing to overall portfolio outcomes. You will be responsible for a portfolio of accounts, working directly with merchants to understand their situation, resolve underpayment or delinquency, and deliver balanced outcomes for both the customer and the business. The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. In this role, you will have direct ownership of account progression and resolution, with a clear impact on recovery performance and merchant outcomes. This is a great opportunity for someone looking to build their career in fintech within a high-growth, performance-driven organization

Key Responsibilities

Manage a portfolio of merchant accounts across various stages of delinquency.
Contact merchants via phone and email to resolve outstanding balances and support repayment.
Build professional relationships with merchants and handle sensitive conversations with confidence and empathy.
Negotiate and implement payment solutions aligned with merchant circumstances and business objectives.
Monitor account status and take ownership of progressing cases through to resolution.
Maintain accurate and detailed records of all account activity within internal systems.
Handle a high volume of tasks while maintaining strong attention to detail and organization.
Assess account risk and escalate appropriately based on complexity, exposure, and stage within the collections process.
Partner with internal teams to support account resolution and ensure the timely progression of complex cases
Use available account data and payment behavior to prioritize follow-up and support effective decision-making.
Contribute to a positive, accountable, and results-driven team environment.

Skills, Knowledge & Expertise

5+ years of experience in accounts receivable, collections, credit control, or debt recovery
Strong written and verbal communication skills
Ability to manage challenging conversations in a professional and solution-oriented manner
High attention to detail and accuracy across systems and documentation
Strong organizational and time management skills
Ability to work effectively in a fast-paced, target-driven environment with clear ownership of individual performance
Proficiency in Microsoft Excel and Office tools Reliable, proactive, and team-oriented approach

Desirable Traits:

Experience in fintech, financial services, or lending environments
Exposure to collections and recoveries across different stages of arrears
Experience managing higher-value or more complex accounts
Familiarity with legal escalation, third-party collections, or recovery processes
Comfort working with data to guide prioritization and follow-up.
Adaptable and comfortable working in a high-growth environment
Strong sense of ownership and accountability
Positive attitude with a willingness to learn and grow

How we rate this

Accounts Receivable Analyst II at YouLend rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.