Collections Executive - German Speaking

Key Responsibilities

• Collections and recoveries understanding (customer contact strategy awareness/account management experience) 
• Provide first-class service relating to the resolution of any non/under-paying merchant 
• Case management of high value accounts in arrears across varying and unique circumstances
• Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant 
• Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business 
• Data input - accurately inputting data across multiple systems 
• Experience within the finance industry is advantageous
• YouLend is very team-oriented - being a team player is necessary 

Skills, Knowledge & Expertise

• Strong communication skills in German and English - both written and verbal 
• Active listening 
• Persuasive and negotiation 
• Technical and analytical skills
• Data accuracy 
• Conflict resolution 
• Financial literacy 

• Previous collections, account management or customer management experience 
• Bilingual speaker (French, Dutch, Spanish) as well as native German