AmazonAHS Specialist - English & German, Account Health Support
Amazon is hiring an AHS Specialist - English & German, Account Health Support in Hyderabad, India. Level rates it ; you can apply on Level.
AI in this role
Manages end-to-end compliance journeys and provides support to sellers on the Amazon platform in English and German.
Key job responsibilities
1. Seller Engagement and Relationship Management: Serve as the single, dedicated contact for a portfolio of sellers throughout their compliance journey. Build strong relationships by ensuring clear, accurate, and timely communication. Execute structured outreach plans, including proactive contacts, biweekly follow-ups, and pre-enforcement outreach. Educate sellers on compliance requirements and guide them through necessary documentation and actions.
2. Case Management and Documentation: Manage all seller interactions through a centralized mechanism to ensure complete visibility and consistency. Accurately log all actions, communications, and documents to maintain high data integrity and audit readiness. Monitor progress across all applicable legislations, ensuring timely updates and closure of cases.
3. Inbound Support and Regain Activities: Respond promptly to inbound requests via available channels, providing expert guidance. Support enforced sellers through targeted regain outreach and education, helping them return to compliant status quickly.
POSITION DESCRIPTION: AHS Specialist (GERMAN)
LANGUAGE REQUIREMENTS: English & German
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)
Min. Education - Undergraduate Campus Language Degree from Renowned University (2026 pass out or completed) can apply
A day in the life
The AHS Specialist you will be responsible for managing the end-to-end compliance journey of assigned sellers under the AHS Dedicated Support model. Acting as a dedicated point of contact, you will drives completion across multiple legislations by providing clear guidance, proactive outreach, and consistent follow-up.
Basic qualifications
- Speak, write, and read fluently in English and German
Preferred qualifications
- Knowledge of MS Excel, Word, SharePoint and PowerPoint
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
AHS Specialist - English & German, Account Health Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where relationship management was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where german was part of your work. What did you do?
- Tell me about a project where english was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Relationship Management, Compliance, German, and English. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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