AmazonAHS Specialist - English & Turkish, Account Health Support
Amazon is hiring an AHS Specialist - English & Turkish, Account Health Support in Hyderabad, India. Level rates it ; you can apply on Level.
AI in this role
Support Turkish and English speaking sellers with account health, policy compliance, and issue resolution.
Key job responsibilities
•You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
•You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals — providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
•You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
•You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
•You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment
A day in the life
As an Account Health Support Specialist, you will serve as a dedicated point of contact for Amazon's Selling Partners, guiding them through their compliance journey. You will resolve account health issues, conduct investigations into policy violations, and execute proactive outreach to help Sellers maintain and regain compliant status across Amazon policies and EU regulations — including product compliance, sustainability, and general product safety (GPSR). AHS Specialists work across voice and written channels, supporting Sellers through account health issues, enforcement actions, and compliance journeys depending on role specialization.
Basic qualifications
- •Speak, write, and read fluently in English and Turkish
- •Bachelor's degree in any discipline
- •Ability to follow standard operating procedures (SOPs) and detailed documentation
- •Clear and concise written and verbal communication skills in English
- •Experience using computer-based tools and systems to process or track work
Preferred qualifications
- Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email
- Demonstrated empathy and active listening skills
- Prior Contact Center experience
- Comfortable working in a fast-paced, high-volume environment with the ability to adapt to change effectively
- Ability to deliver performance in a metric-driven environment with high productivity and quality standards
- Multitasking ability: handling phone, chat, and email contacts simultaneously
- Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers
- Enthusiastic, self-motivated, and willing to learn new skills
- Demonstrated ability to identify and drive process improvements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
AHS Specialist - English & Turkish, Account Health Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Compliance, Communication, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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