Analyst, Billing Operations

Analyst, Billing Operations at Mastercard scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Bogota, ColombiamidFull time

AI in this role

Manage billing operations, analyze financial data, and optimize internal processes at Mastercard.

excelpowerpointwordaccess

billing-operationsdata-analysisprocess-optimizationtroubleshooting

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Billing Operations

Overview:
The Revenue Operations & Enablement department provides centralized billing for products and services billed to customers using the MasterCard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees.

Our mission is to provide core billing services, drive billing assurance, provide value added services and enable growth as MasterCard advances commerce globally

Role:
• Research and respond to helpdesk inquiries within the SLA
• Analyzes billing data, researches trends and identifies issues; follow up on resolutions
• Identify opportunities for process optimization within area of responsibility; coordinates with leadership to implement improvements
• Maintains desktop procedures and adheres to controls around revenue and collections

Education (preferred):
-Basic college education or equivalent work experience with emphasis in business or information technology.

Knowledge / Experience (preferred):
-Basic knowledge of data processing concepts and financial industry/banking operations practices.
-Previous experience with relational databases.

Skills / Abilities:
-Effective problem/troubleshooting skills.
-Effective written and verbal communication skills.
-Excellent organization skills.
-Excellent interpersonal skills.
-Proficient knowledge of the Microsoft Office Suite - Word, PowerPoint, Excel & Access

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Billing OperationsData AnalysisProcess OptimizationTroubleshootingExcelPowerpointWordAccess

Questions you could be asked

Tell me about a project where billing operations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Billing Operations, Data Analysis, Process Optimization, Troubleshooting, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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