JobgetherRemote · India
just now
AmazonPosted 6d ago
L1
Area Manager, Fulfillment Center Operations
Area Manager, Fulfillment Center Operations at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
EG, Cairomidfull-time
AI in this role
Manage daily fulfillment center warehouse operations, safety compliance, and team performance to achieve operational targets.
leansix-sigma
people-leadershipsafety-managementoperations-managementcontinuous-improvementperformance-analysis
Key job responsibilities
Key Roles & Responsibilities
1. People Leadership
Manage a team of 50–150+ associates, depending on the department.
Coach, develop, and motivate associates and Process Assistants (PAs).
Conduct performance reviews, feedback sessions, and engagement activities.
Manage attendance, productivity, and behavioral performance.
2. Safety Management
Drive a strong safety culture.
Ensure compliance with safety procedures and regulations.
Conduct safety audits, GEMBA walks, and risk assessments.
Investigate incidents and implement corrective actions.
3. Operations Management
Deliver daily volume plans and throughput targets.
Monitor KPIs such as:
UPH (Units per Hour)
TPH (Throughput per Hour)
Productivity
Quality Defects
Backlog
Labor Utilization
Coordinate labor allocation and shift execution.
4. Performance Analysis
Analyze operational data and identify performance gaps.
Prepare shift reports and business updates.
Develop action plans to recover misses and improve results.
Use data to influence decisions and improve business outcomes.
5. Continuous Improvement
Lead Lean, Kaizen, and Six Sigma initiatives.
Remove process bottlenecks.
Standardize best practices.
Implement productivity and quality improvement projects.
6. Cross-Functional Partnership
Work closely with:
Operations Managers
Safety Team
HR/PXT
Learning Team
Quality Team
Engineering/RME
Finance and Planning teams
A day in the life
An Area Manager's day is focused on ensuring the shift delivers safety, productivity, quality, and customer service targets while leading and supporting associates on the floor.
Before Shift
Review previous shift performance and handover notes.
Analyze key metrics (Volume, TPH, UPH, Backlog, Quality, Attendance).
Plan labor allocation based on volume and staffing.
Prepare shift priorities and recovery actions for any gaps.
Start of Shift
Conduct a shift startup meeting with Process Assistants and associates.
Communicate safety messages, operational goals, and focus areas.
Verify staffing levels and assign labor to work areas.
During Shift
Monitor operational performance through dashboards and floor observations.
Conduct GEMBA walks to identify process barriers and safety concerns.
Coach associates and Process Assistants on performance and standard work.
Manage labor movement between departments to balance workload.
Resolve operational issues such as equipment downtime, volume spikes, or staffing shortages.
Partner with Safety, Learning, HR, and Engineering teams as needed.
Drive engagement activities and recognize top performers.
Performance Management
Review associate productivity and quality metrics.
Provide real-time coaching and feedback.
Conduct one-on-one discussions with underperforming associates.
Support training and development plans.
Continuous Improvement
Identify process inefficiencies and bottlenecks.
Lead Kaizen and process improvement initiatives.
Track action items and ensure completion.
End of Shift
Review final performance against plan.
Prepare a shift bridge explaining misses and wins.
Conduct handover with the next shift's leadership team.
Document key issues, recovery plans, and outstanding actions.
Key Metrics Monitored Daily
Safety Incidents
TPH (Throughput per Hour)
UPH (Units per Hour)
Quality Defects
Backlog
Labor Hours
Attendance and Headcount
Ship-Out Performance
Customer Promise / CPT Attainment
A typical Area Manager spends 60–80% of the shift on the operations floor coaching teams and managing execution, and 20–40% analyzing performance, planning labor, and reporting results.
Basic qualifications
- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
People LeadershipSafety ManagementOperations ManagementContinuous ImprovementPerformance AnalysisLeanSix Sigma
Questions you could be asked
- Tell me about a project where people leadership was part of your work. What did you do?
- Tell me about a project where safety management was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where continuous improvement was part of your work. What did you do?
- Tell me about a project where performance analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: People Leadership, Safety Management, Operations Management, Continuous Improvement, and Performance Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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