Assoc Customer Solutions Mgr, NAMER Scale CSM

AI in this role

As an Associate Customer Solutions Manager (CSM) at AWS you will work with a team of CSMs responsible for helping guide AWS customers along their multi-year journey to the cloud. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, go-live events and transitions are a few items owned by the CSM team that are critical to the success of our customer’s cloud journey. In this position you will incorporate program management, customer cloud journey acceleration, and customer value realization to ensure AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will have the opportunity to make recommendations for improvements, as well as provide input in order to run effective meetings and ensure that concise information is delivered to the correct audience.

Key job responsibilities
• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, to plan and support major workload migrations
• Help manage cadence through reporting and tracking functions along the way
• Identify opportunities/risks, establish relationships with your customers, engage in constructive discussions, and advise customers on relevant best practices for migration, modernization and AI/ML adoption.

Basic qualifications

- Experience with one of the following programming languages: Python, Ruby, Node.js, C#, or C++
- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)

Preferred qualifications

- Knowledge of at least one relevant technology domain area (e.g., compute, hardware, network, software, big data, security, etc.)
- Experience with one or more of the following domains: analytics, security, storage, DevOps, application development, or machine learning

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 46.73 - 81.77 USD hourly
USA, VA, Arlington - 42.50 - 74.37 USD hourly

How we score this

Assoc Customer Solutions Mgr, NAMER Scale CSM at Amazon scores 34 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.