AmazonAWS Technical Consultant (TAM), Enterprise Support NZ
Amazon is hiring an AWS Technical Consultant (TAM), Enterprise Support NZ in Auckland, New Zealand. Level rates it ; you can apply on Level.
AI in this role
Acts as a technical account manager helping software vendors architect, scale, and optimize their cloud operations on AWS.
aws
cloud-architecturetechnical-supportsaasconsulting
As a TAM in our ISV segment, you'll be the trusted technical consultant for software companies that are shaping industries across New Zealand and beyond. You'll help ISV customers architect for scale, optimise their cloud operations and accelerate their product roadmaps on AWS. Your day will involve conducting application reviews, leading operational readiness assessments, driving adoption of AWS services that unlock new capabilities and presenting insights at business reviews that influence customer strategy.
This isn't a reactive support role. It's a consulting role where you earn trust through deep technical expertise and deliver measurable impact. You'll work across the full customer lifecycle, from onboarding and migration through to optimisation and innovation, solving complex technical challenges alongside some of the sharpest engineering teams in the country.
You'll be part of a growing Enterprise Support team in New Zealand, backed by the depth of AWS's global technical community. You'll develop your skills across cloud architecture, security, cost optimisation and operational excellence while contributing to Technical Field Communities and earning AWS certifications.
If you want to work at the intersection of cloud technology and software innovation, and you're ready to have a direct impact on how New Zealand's ISVs build and grow, we'd love to hear from you.
Key job responsibilities
- Serve as the primary technical advisor to ISV customers, helping them architect, optimise and scale their software products on AWS
- Conduct Operational Reviews, operational readiness assessments and architecture deep-dives tailored to SaaS and multi-tenant workloads
- Drive operational excellence across customer environments by identifying risks, reducing cost and improving reliability before issues impact production
- Lead technical discussions on incident management, trade-offs and risk mitigation, translating complex scenarios into clear recommendations for both engineering teams and senior leadership
- Proactively identify opportunities to accelerate customer outcomes through AWS service adoption, cost optimisation and architectural improvements
- Deliver business reviews that provide actionable insights, track progress against customer goals and strengthen the strategic relationship
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services and Account Managers to deliver coordinated support across the customer lifecycle
- Enable customer teams through targeted workshops, hands-on labs and technical enablement sessions that build lasting cloud capability
- Lead service event reviews and pre-launch planning to ensure customers are prepared for critical launches and operational milestones
- Engage with stakeholders across all levels, from platform engineers to CTOs, earning trust through technical depth and consistent delivery
A day in the life
No two days are the same, but here's what a typical day might look like.
Your morning starts by reviewing operational dashboards and findings across your customer portfolio, identifying any emerging risks before they become incidents. You notice one customer's database latency has been trending upward and flag it for a deeper review later in the week.
Mid-morning, you lead an Well-Architected Review with a SaaS customer who is preparing to expand into a new market. You work through their multi-tenant architecture, identify areas where they can improve resilience and reduce cost, and leave them with a prioritised set of recommendations they can action immediately.
Over lunch, you join a cross-functional call with the account team to plan an upcoming business review for one of your largest ISV customers. You pull together operational insights, service adoption trends and risk reduction metrics to ensure the review delivers real strategic value.
In the afternoon, you run a hands-on workshop with a customer's engineering team on observability best practices, helping them instrument their platform so they can detect and resolve issues faster. This is the kind of enablement that builds lasting capability and earns trust.
Later, you spend time preparing a pre-launch review for a customer about to release a major product update. You assess their architecture for readiness, review their scaling strategy and ensure their operational runbooks are solid before go-live.
Between meetings, you're contributing to your Technical Field Community, reviewing a SpecReq from a colleague and catching up with your ESM on a customer risk you've been tracking. Every day is a mix of deep technical work, strategic thinking and relationship building.
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- Hands on experience working with AI
Preferred qualifications
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.
- Experience with presentations and speaking with executives, IT, management, and developers
- Experience working within software development or Internet-related industries
- Experience migrating, transforming or modernising legacy customer solutions to/in the cloud
- Experience working with AWS technologies from a DevOps perspective, including understanding of best practices, tools, CI/CD, etc.
- Able to present to technical and business audiences (training, workshops, publications)
- Familiarity with ISV customer drivers like Cost to Serve, Customer Aquisition Cost, TAS/TAM, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
AWS Technical Consultant (TAM), Enterprise Support NZ at Amazon rates 15 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Classification
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Cloud ArchitectureTechnical SupportSaasConsultingAWS
Questions you could be asked
- Tell me about a project where cloud architecture was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where saas was part of your work. What did you do?
- Tell me about a project where consulting was part of your work. What did you do?
- Walk me through how you've used AWS in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Cloud Architecture, Technical Support, Saas, Consulting, and AWS. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new AI jobs by email
One email a week with the new AI jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step